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Client Support Specialist

Remote: 
Full Remote
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

High School Diploma or equivalent, Previous experience in customer service, Excellent interpersonal and problem-solving skills, Knowledge of Microsoft Office and CRM software.

Key responsabilities:

  • Respond to customer inquiries promptly
  • Troubleshoot technical issues for clients
Derive Technologies logo
Derive Technologies SME http://www.derivetech.com/
51 - 200 Employees
See more Derive Technologies offers

Job description

The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients’ needs are met.

Client Support Specialist Duties and Responsibilities

Respond to customer inquiries in a timely and professional manner
Troubleshoot technical issues and provide solutions
Follow up with customers to ensure their issues are resolved
Document customer interactions and maintain accurate records
Provide feedback to management on customer service trends
Assist with sales inquiries and order processing

Client Support Specialist Requirements and Qualifications

High School Diploma or equivalent
Previous experience in customer service or technical support
Excellent interpersonal and problem-solving skills
Strong verbal and written communication skills
Able to multitask and prioritize efficiently
Knowledge of Microsoft Office products and CRM software

Required profile

Experience

Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Prioritization
  • Multitasking
  • Social Skills

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