Client Services Specialist

About the Firm:
Our client, a dedicated family law firm, is committed to providing compassionate and effective legal services. They are looking for a skilled Client Services Specialist to manage client intake and provide essential administrative support, ensuring clients receive a high standard of service throughout their legal journey.

Role Overview:
The Client Services Specialist will play a pivotal role in managing the client experience, from the initial intake process to ongoing support. This role requires a highly organized, empathetic professional who can effectively communicate with clients, handle sensitive information, and provide strong administrative support for the firms attorneys.

Key Responsibilities:

1. Client Intake & Onboarding

   • Serve as the initial point of contact for prospective clients, gathering essential information to understand their needs and the nature of their cases.

   • Conduct intake assessments to ensure accurate, complete information is gathered to guide the legal process.

   • Provide a supportive and confidential experience for clients during initial consultations.

2. Client Support & Communication

   • Act as a liaison between clients and attorneys, providing timely updates and managing client expectations.

   • Maintain regular communication with clients to keep them informed and respond to inquiries, ensuring a smooth experience throughout their case.

3. Administrative Duties

   • Manage scheduling for attorney-client meetings and court appointments.

   • Organize and maintain case files, ensuring accurate documentation and easy access for attorneys.

   • Assist with drafting and reviewing basic legal documents and client correspondence.

4. Process Optimization

• Identify and suggest improvements for intake and administrative workflows to enhanc

  client service quality.
• Support in developing resources or materials to streamline client interactions.

Qualifications:

• 1+ year of experience in client service or administrative roles, ideally within a law firm from the U.S.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced setting.
• Excellent interpersonal and communication abilities, with a focus on empathy and client care.
• Proficiency in legal software and familiarity with legal document management; experience with intake or CRM systems is a plus.

• Ability to work independently in a remote environment, demonstrating reliability and professionalism.

Compensation & Benefits:
This is a remote, full-time position with a monthly compensation of $1900 USD, providing the opportunity to grow within a well-regarded family law firm.

Equal Opportunity:
We are proud to provide diverse placement opportunities and we are an equal-opportunity employer.