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Employee Support Center Specialist I (Tier II)

Remote:

Full Remote

Contract:

Fixed term

Experience:

Mid-level (2-5 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Bilingual customer service representative, Exceptional attention to detail, Effective communication skills, Computer navigation skills.

Key responsabilities:

Provide first level support to employees and candidates
Process and approve Position Rate Change forms

US Tech Solutions Human Resources, Staffing & Recruiting Large https://www.ustechsolutions.com/

1001 - 5000 Employees

See more US Tech Solutions offers

Job description

Must Have:

A bilingual customer service representative
Computer Navigation
Demonstrated empathetic and attentive communication skills
Exceptional attention to detail, organization and effective communication skills
Patience

JOB DESCRIPTION:

Provides first level support and answers first line questions to support to employees and candidates. Responds to data inquiries and requests for assistance to ensure quality and timely service to employees and candidates.
These requests typically come in via phone, email, Employee Support phone queue, and HR Feedback email.
Approves and processes Position Rate Change forms to ensure salary administrative policies are met. Determines when a requested exception is appropriate and seeks input from managers on sensitive issues.
Enters new hires, employee changes, and contingent workers into multiple systems, including Oracle, to ensure timely and accurate payroll processing.
Administers and tracks New Hire process to ensure proper documentation has been completed and received. Provides assistance with administrative aspects of HR, including employee programs.
Utilizes HR system and reporting tool to run reports on an as needed basis or defined schedule.
Supports administration of various programs and processes (i.e. Time Off, BeneTrac administration, Handbook acknowledgement, relocation, service awards) to ensure quality and compliance, as needed. Other duties as assigned to support the general purpose of the position function.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.