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(fluent Russian & English) Customer Support Consultant (Poland)

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Poland

Offer summary

Qualifications:

Fluent English and Russian (C1 level), Experience in customer service, Analytical and research skills, Stable internet connection, Personal laptop with at least 8GB RAM.

Key responsabilities:

Provide exceptional customer support via calls, chats, and emails
Build long-lasting relationships with customers
Meet team KPIs and stay updated on technology
Maintain knowledge of client’s products
Communicate with developers and IT departments

SupportYourApp Large https://linktr.ee/

1001 - 5000 Employees

See more SupportYourApp offers

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Provide exceptional customer support via calls, chats, and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

Excellent English and Ukrainian skills (at least C1 for both spoken and written)
Experience in customer service
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience in technical support
Experience with CRM systems

Benefits and Perks:

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 55 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.