Driving Infinite Possibilities Within A Diversified, Global Organization
About The Role
As a
Field Service Engineer - SaaS Tech Support , you will provide reliable technical assistance to internal and external customers remotely, while also
traveling approximately 25-50% of the time to customer sites within the area and domestically.
Based
remotely in the
San Francisco or
Los Angeles areas, you will manage professional coverage for the Technical Support Helpdesk, ensuring timely issue resolution, root cause analysis, and high customer satisfaction.
Your responsibilities will include providing on-site support, building customer relationships, and contributing to continuous improvement of technical support processes for Honeywell’s cloud-based building automation solutions.
Key Responsibilities
- Facilitate issue identification, investigation, and resolution for both remote and on-site customer cases.
- Travel 25-50% of the time to customer locations in the San Francisco and Los Angeles areas, as well as domestically, for on-site technical support and troubleshooting.
- Track and document requests, resolutions, and customer interactions, ensuring timely feedback.
- Provide technical training and guidance to customers during field visits.
- Build and maintain strong customer relationships through in-person visits and regular communication.
- Test and evaluate products and software in the field to ensure proper functionality and customer satisfaction.
- Share knowledge and contribute to continuous improvement initiatives.
- Develop and refine technical support processes, with a focus on remote and field-based activities.
- Ensure accurate and clear documentation for all activities and customer communications.
- Address systemic coordination issues and collaborate with cross-functional teams to resolve them.
Compensation Range
The annual base salary range for this position is $93,800-$117,300. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
Must Have
- Hands-on experience with server-based applications and cloud-based systems (SaaS).
- 3+ years of experience with cloud technologies.
- Proficiency with Windows server, SaaS, and cloud-based systems.
- Experience with IT networking and troubleshooting technical issues in customer environments.
- Valid Driver’s license and acceptable driving record.
- High school diploma, or equivalent.
We Value
- A college degree or technical certifications are a plus.
- Familiarity with Honeywell EBI (Enterprise Building Integrator), DVM (Digital Video Manager), HEM (Honeywell Energy Manager), or other SaaS products.
- Proven experience with Salesforce.com, SharePoint, or similar CRM tools.
- Extensive customer-facing experience, especially in a field-based support role.
- Knowledge of BAS (Building Automation Systems) is a plus.
- Experience in Knowledge Management and Call Center Management.
- Strong troubleshooting and problem-solving skills, particularly in field settings.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to work autonomously and manage time effectively in a remote, field-based role.
- Strong leadership, collaboration, and continuous improvement mindset.
Location Requirements:
- This is a remote position, but the candidate must be located in the San Francisco or Los Angeles areas to meet the travel requirements for on-site customer support.
Benefits Of Working For Honeywell
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
In Building Automation (BA), we deliver integrated technology solutions that help our customers achieve their energy management and sustainability goals. Our solutions enable smarter, safer, and more efficient buildings, enhancing the comfort and productivity of occupants while reducing energy consumption and environmental impact.
Additional Information
- JOB ID: req470826
- Category: Customer Experience
- Location: HON LOC NOT AVAIL IN STATE,Santa Clara,California,99999,United States
- Nonexempt
Customer Experience (GLOBAL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
