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Support Engineer

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2-3 years experience as a Support Engineer, Extensive software engineering experience for web applications, Hands-on experience with RESTful APIs, Experience with Angular, C#, and .NET preferred, Excellent command of the English language.

Key responsabilities:

  • Maintain and build features using Angular, C#, and .NET
  • Deploy code/updates manually
  • Help set up the CI/CD pipeline
  • Triaging and fixing issues
  • Participate in code reviews and collaborate across teams
Panoptyc logo
Panoptyc Small startup https://panoptyc.co/
2 - 10 Employees
See more Panoptyc offers

Job description

About The Company

Panoptyc (https://panoptyc.com/) uses AI and manual review to detect theft at 5,000 markets in the US. They serve well-known global brands like Walmart and Amazon and are on track to serve 20,000 locations in the next 18 months.

Panoptyc has grown rapidly for the last 2 years and is looking to expand its engineering team with global talent.

This is an amazing opportunity to get hands-on with a heavily used application, front and back of the stack, and involvement in CI config and test strategy.

Join an Engineering Team led by an Ex-Triplebyte Engineering Manager and level up! 

The Opportunity

You’ll jump-start your career with us by taking ownership of these key responsibilities:

  • Maintain, design and build new and existing features using Angular, C#, and .NET

  • Deploy code/updates manually

  • Help in setting up the CI/CD pipeline

  • Triaging and fixing issues

  • Work directly under the Head of Engineering in creating solutions and solving problems.

  • Participate in code reviews and one-on-one with the Head of Engineering.

  • Collaborate across the teams in Panoptyc to understand what we are building and why we are doing so.

Who Is Our Ideal Candidate?
  • At least 2-3 years of experience working as a Support Engineer

  • Willing to work from 9 AM to 6 PM Eastern Standard Time

  • Extensive software engineering experience for web-based applications in a fast-paced environment 

  • Hands-on experience developing and utilizing RESTful APIs

  • It is preferred that you have hands-on experience with Angular with Typescript and C# and .Net Technologies

  • Someone with an understanding of multiple modern languages is preferred.

  • Strong understanding of various programming concepts and how they can be applied when building complex systems

  • You understand the importance of well-documented code and are happy to hear that half of this job will be writing tests and documentation

  • Excellent command of the English Language (written & spoken)

  • Detail-oriented – pays attention, especially to the minor details of tasks

  • Embrace ambiguity – when you don't know how to do something, you ask Google.

  • Low ego – if you don't know the answer, you ask questions. You aren't afraid of anybody knowing what you don't know.

  • Honest – even when the truth isn't great, you speak it. If you had an off day, or your manager is wrong, you say so.

Job Details
  • Full-time status (40 hours per week)

  • Able to work during the US Eastern time zone

Compensation and benefits
  • Monthly Compensation: Php 150,000.00 to Php 200,000.00 (depending on experience)

  • Paid Time Offs*

  • Medical Reimbursement*

  • Service Incentive Leaves*

*once eligible

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Honesty
  • Problem Solving
  • Collaboration
  • Communication
  • Adaptability
  • Detail Oriented

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