Customer Support Agent

Description

Customer Support Agent (Freelance; Full-Time)

SNEAK PEEK

⇨ Location: remote (freelance, full-time)

⇨ Contact: For questions please reach out to: kristina.p@rounds.com

WHO ARE WE? 

At Rounds, we believe in harnessing the power of cutting-edge technology to drive business success. Our transformative, machine-learning technology identifies and optimizes mobile assets, while our team of experts, with their unparalleled human capital and business acumen, provides the strategic direction and support to turn mobile assets into profitable businesses. Together, we are revolutionizing the mobile industry. You can find out more info about us here: www.rounds.com.

THE ROLE

We are looking for an experienced Customer Support Agent to help us reply to a high volume of emails from our users on Freshdesk. This role will require working closely with our Support Team Representatives and Customer Support Manager.

Hiring manager: Kristina Petrukhnenko

WHAT ARE WE LOOKING FOR?

Must-have/be:

• experience in handling high volumes of requests on a daily basis and be  an experienced user of Freshdesk;
• tech-savvy;
• work fast;
• an advanced user of Google Spreadsheets;
• high-speed internet connection and fast equipment (laptop);
• follow instructions and ask questions;
• proactive and think out of the box;
• eager to work on a long-term basis;
• trustworthy;
• reliable;
• able to work independently;
• advanced level of English;
• additional foreign languages will be a plus.

Nice-to-have:

• Knowledge of other foreign languages;
• Back-up internet connection.

HOW DO WE WORK?

We are a distributed team of more than 120 people, all working remotely and communicating partially synchronously (we usually overlap with our teams for 3/4 hours daily and are free to work on some of the tasks whenever it suits us best). We value open communication, proactivity and work/life balance and we measure our freelancers on performance, rather than on the time spent on the job.

WHAT’S IN IT FOR YOU? 

• 100% remote  work model
• Full-time working hours (40-50 h per week)
• Fixed schedule approved by the Customer Support Manager
• Paid national holidays 
• The opportunity to grow together with the company & take ownership from day 1

INTERESTED?

Our recruitment process consists of the following steps: 

• Initial Interview with the Customer Support Manager;;
• Second interview with the HR Team;
• Training;

Get in touch at kristina.p@rounds.com. We look forward to hearing from you!