Ciklum is looking for a Senior Business Analyst to join our team full-time in Bulgaria.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.
You'll be a part of a cross-functional team that delivers browser capabilities from conception to operation. You will collaborate with architects, data analysts, digital analysts, product owners, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner. Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the product owner and technology leads to prioritize and manage complex backlogs.
The Service Delivery Transformation (SDT) Project seeks to evaluate existing technology across the tax lifecycle and determine the best future state for that technology. This will include decomposing existing assets to determine functionality, assessment and so forth
This initiative aims to modernize a nationwide government platform through comprehensive digital transformation. By leveraging advanced web portals, mobile applications, CRM systems, predictive analytics, and AI, we seek to enhance and streamline core services for government officials, the legal ecosystem, and citizens. Our primary focus is ensuring seamless integration, scalability, and adherence to rigorous performance and security standards. Ciklum will lead and support multiple products and work streams within this collaborative effort. This project offers a unique opportunity to thrive in a multicultural environment while contributing to high-impact government services. By applying business process reengineering (BPR) and innovative technologies, we aim to reshape public service delivery as part of a national-scale transformation.
Responsibilities:
- Ensure stakeholders' engagement and effective collaboration
- Plan, estimate, and perform Business Analysis activities within all SDLC stages
- Define business needs and objectives
- Define the most applicable elicitation approach and use appropriate techniques and ensure effective usage of techniques
- Work with all requirements types throughout the whole life cycle: from the idea to the acceptance and maintenance. Ensure requirements quality on the project
- Model requirements by using the most applicable notation according to the project needs
- Define Information Architecture for project documentation within the project
- Define or contribute to the solution roadmap definition
- Define and manage the solution scope to avoid scope creep
- Manage the backlog: from the definition of “how” to its execution, perform backlog prioritization and refinement
- Define Change management procedure
- Collaborate closely with the development team
- Ensure requirements quality on the project
- Facilitate Agile ceremonies according to the chosen development methodology and ensure their effectiveness
- Define Business Analysis approaches and processes from scratch and implement ongoing improvements to the existing ones
Requirements:
We know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!
- Proven ability to work with different groups of stakeholders along with experience in setting up stakeholder management approach
- Comprehensive experience in setting up Business Analysis processes and approaches (in elicitation, decomposition, modeling, documentation, traceability, prioritization, and change management)
- Vast experience in setting up requirements life cycle management
- High proficiency in requirements documentation, its structure definition, and templates creation
- Solid experience in UML and BPMN modeling (and ability to adjust modeling approach according to the project context)
- Advanced knowledge of how to manage a solution roadmap and experience in its definition (or contribution, at least)
- Expertise in product scope management and backlog management
- Solid knowledge of Business analysis techniques and best practices
- Experienced and flexible Agile practitioner focused on delivering value
- Communication is a key. You speak and write in English fluently or at least at an upper- intermediate level
- Able to express ideas, thoughts, and questions simply, concisely, and in a structured way
- Accountable for the own scope of work and follow the “said and done” principle
- Eager to learn and grow: curios, keen to constant self-development
- Proactive in efforts to deliver results according to expectations, as well as keen to suggest new ideas, looking for alternative solutions
- Capable of assessing tasks of less experienced colleagues and providing constructive feedback
Desirable:
- Experience in Pre-sales, Discovery phases: having ownership of BA tasks
- Technical knowledge and skills:
- Solid knowledge of major architectural types
- Practical experience in working with main database types and writing queries
What's in it for you?
- Care: your health is our priority. We ensure comprehensive company-paid medical insurance, Multisport cards, as well as financial and legal consultations
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
About us:
Ciklum entered Bulgaria in 2022 to expand its presence in Eastern Europe. We are ready to welcome bright talents.
Be a part of a big story created right now. Let’s grow our delivery center in Bulgaria together! Boost your skills and knowledge: create and innovate with like-minded professionals—all of that within a global company with a local spirit and start-up soul.
Be bold, not bored!
Interested already?
We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.
