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Business Analyst, ServiceNow (Remote/Flexible)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Mexico

Offer summary

Qualifications:

3+ years' experience as a Business Analyst for IT applications, 3+ years' experience with ServiceNow or similar platform, Strong oral and written communication skills, Proficiency in MS O365 Suite, Understanding of ITIL frameworks.

Key responsabilities:

  • Meet with stakeholders to document ServiceNow solutions
  • Own relationships with stakeholders for process requirements
  • Analyze business activity patterns and manage service issues
  • Create documentation for workflows, services, and training
  • Coordinate User Acceptance Testing (UAT)
Insulet Corporation logo
Insulet Corporation Large https://www.insulet.com/
1001 - 5000 Employees
About Insulet Corporation
Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. Founded in 2000 (NASDAQ: PODD), Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Omnipod products are now available in 20+ countries around the globe. HIRING SCAM ALERT Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that: • Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message. • Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment. • Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment. If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000. If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov.
See more Insulet Corporation offers

Job description

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Job Title: ServiceNow Business Analyst

Department: 8140 – Global Technology Ops & Security

FLSA Status: Exempt

Job Summary:

The Insulet ServiceNow Business Analyst will work with internal Business Service owners, Application Owners, and the ServiceNow team to outline requirements, develop solutions, and convert them into agile epics and stories with acceptance and testing criteria. This position will ensure the technical viability of solutions, pinpoint opportunities to minimize implementation eLorts, and finalize solutions. Additionally, this role will update stakeholders on progress and support training, testing, and change management activities.
Key Responsibilities:
  • Meet with stakeholders to define and document ServiceNow solutions that meet business needs and organizational objectives
  • Own the relationship with stakeholders to identify, prioritize, model, and document business process and data requirements
  • Analyze patterns of business activity to understand demand levels for stakeholder requests
  • Ensure business requirements are understood, developed, tested, and delivered to specifications
  • Respond to ServiceNow service issues, and administration requests
  • Create quality content and documentation for workflows, services, user guides, testing, training, and self-service
  • Represent project stakeholders throughout planning, development, and release phases
  • Work with the platform team to develop release estimates
  • Coordinate User Acceptance Testing (UAT)

Qualifications:
  • 3+ years’ experience as a Business Analyst for IT applications, services, and/or systems
  • 3+ years’ experience with ServiceNow or similar management platform
  • Strong oral and written communication skills
  • Proficiency in MS O365 Suite
  • Ability to create Workflow and Swim Lane documentation
  • Understanding of ITIL frameworks – Service management, Change Management, Configuration Management, and Release Management
  • Experience managing relationships, operating procedures, and service level agreements with clients and coworkers
  • Experience in test plan creation and execution
  • Experience implementing systems using Agile methodologies
  • Experience designing and implementing IT and Non-IT related process workflows, procedures, and technical standards
  • Administration of a ServiceNow instance, including groups, roles, notifications, etc.

Preferred Qualifications:
  • ITIL certification a plus
  • ServiceNow Admin certification a plus
  • Agile scrum Master certification a plus


(Remote/ Flexible): This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Business AnalysisStakeholder ManagementITIL Security ManagementAgile MethodologyDev TestingServiceNowChange ManagementInternal DocumentationMicrosoft Office 365Design Documentation

Other Skills

  • Verbal Communication Skills
Are you interested?

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