Senior Product Manager Twilio-Omnichannel (m/f/d)

We are Europe’s fastest growing university.

IU Group is Europe’s largest Edtech player and with over 130,000 students the largest German university enrolled at the largest subsidiary of IU – the International University of Applied Sciences. We are a pioneer in delivering high-quality education, leveraging technology and innovation to meet the changing needs of students, and maximizing student outcomes.

Today, our vertically integrated education platform offers the largest portfolio of Bachelor’s and Master’s degree programs in Europe with more than 200 accredited courses in English and German focusing on future skills education. We cooperate with more than 15,000 enterprises and actively support them in developing their people including in high-demand areas such as business administration, data > artificial intelligence, and technology.

We have progressed towards our vision everybody can access education to grow for students from more than 150 countries. We believe that technology is key to maximize growth and educational outcome across the globe to work towards our vision. We are seeking an experienced and dynamic individual to join our team as Product Manager Omnichannel, responsible for leveraging Twilio to drive business results and conversions.

This position is available as a full-time role at our IU office locations or remotely (must reside in Germany or the UK).

Your tasks

• Leverage Twilio to create a personalised omnichannel experience, driving business results, optimizing workflows, and enhancing profitability.
• Act as the primary liaison between stakeholders and the engineering team, ensuring clear communication of business needs and technical solutions.
• Own and prioritize the Twilio product backlog, aligning it with business value, ROI, and strategy.
• Define user stories, acceptance criteria, and lead agile ceremonies like sprint planning and reviews.
• Collaborate with Twilio engineers to develop new features and integrations based on feedback and business needs.
• Monitor platform health, ensuring adherence to best practices and identifying opportunities for improvement.
• Conduct user training and create documentation to support adoption.
• Stay updated on Twilio’s new features, assessing their impact for potential implementation.

Your Profile

• Bachelor's degree in Computer Science, Business Administration, or related field.
• 3+ years of experience as a Twilio Product Manager/Owner.
• Strong understanding of omnichannel products and the Twilio ecosystem; relevant certifications are a plus.
• Excellent stakeholder management, translating business requirements into technical solutions with data-driven and user-centered approaches.
• Agile/Scrum certification or significant experience in agile teams.
• Strong problem-solving skills focused on user-centered solutions.
• Excellent communication, presentation skills, and fluency in English.
• Ability to work independently and in fast-paced teams.

We offer

• Shape your career: Rapid growth opens up many new opportunities for you. Tell us about your dream career and we’ll help you make it happen.
• Work from wherever you want …: Modern tools and video meetings make it possible: with IU, the boundaries between here and there blur. You want to work from abroad for a while? No problem thanks to our WorkFlex benefits.
• … and flexible time: It’s your job: We trust you and give you the greatest possible freedom to organize yourself.
• You have the choice: You are free to choose your equipment, because everyone has its own preferences when it comes to hardware.
• Take your knowledge to a new level: Where if not with us? Enjoy free access to all our e-learning platforms. In addition, we will finance you a complete technology course of your choice.
• Get a good rest: we push ourselves every day to go above and beyond. But we also take the time to recharge our batteries: with 30 days of annual vacation for all employees and an additional day off on your birthday! Need more time off? How about a sabbatical?
• Reach your destination sustainably: Germanys 9 euro ticket is history, we got the DeutschlandTicket for 7 €. You prefer to travel by bike? Then a Jobrad (bike leasing) might be the right choice. We offer many environmentally conscious options to be mobile both professionally and privately.

Join our education platform team at Germany’s largest university with over 100,000 students! We are passionate, competitive, open to anything new – and we live to develop anything that makes our students’ digital education experience and our IU services better to achieve our vision “Everybody can access education to grow”.

Sounds like the perfect job for you? Then apply now! If you have any further questions, please feel free to contact kata.jarosz@iu.org

Please only apply via the application tool, no applications via email will be accepted.

Words are followed by actions: We take our “Culture Of Everyone” very seriously and would like to take this opportunity to expressly point out that you are welcome to join us, regardless of your origin, religion, gender, age or sexual orientation. Even if you have a disability, our doors are wide open to you. We look forward to a diverse community here at IU!