This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Job Title: NetSuite Support Specialist
- Schedule: Monday to Friday, 9am to 6pm Pacific with an hour unpaid break
Job Title: NetSuite Support
Specialist
Job Summary:
The NetSuite Support Specialist will be responsible for optimizing and managing the
NetSuite platform to streamline business processes and support various departments
within the organization. This role involves direct collaboration with the Executive Team,
regular coordination with NetSuite’s ACS Team, and assisting internal teams with
troubleshooting and configuration adjustments. The ideal candidate will have a strong
understanding of NetSuite and a proactive approach to improving system efficiencies.
Key Responsibilities:
- Platform Optimization: Architect the NetSuite platform to improve workflows and ensure
smooth processes across departments.
- Cross-Departmental Alignment: Conduct weekly meetings with the Executive Team to
align NetSuite configurations with departmental needs and organizational goals.
- Configuration Management: Attend regular meetings with NetSuite’s ACS Team to
discuss and implement necessary configurations and customizations.
- Sales and Accounting Adjustments: Update and adjust sales and re-sales items to ensure
accurate invoicing for customers and proper booking in NetSuite. Ensure these items are
reported correctly through accounting reports.
- Dashboard Customization: Assist in customizing dashboards for each department to
improve reporting and data accessibility.
- Invoice Processing Improvement: Update and adjust invoicing processes to streamline
and improve efficiency.
- Troubleshooting and Support: Assist Executives and employees with troubleshooting,
system adjustments, and adding necessary configurations.
- Documentation and Training: Develop and document user processes for each
department and role. Create training videos for users on specific NetSuite tasks.
Process Documentation Responsibilities by Department:
- Accounts Receivable: Document processes related to invoicing and updating paid
invoices.
- Accounts Payable: Outline steps for booking bills, paying bills, and other related tasks.
- Project Coordination: Detail processes for assigning resources, scheduling, and
approving employee time and expense reports.
- Sales Support: Define the workflow for quoting, creating sales orders, and other support
tasks.
Qualifications:
- Proven experience with NetSuite platform configuration and support.
- Strong organizational and communication skills.
- Ability to work collaboratively with executive and cross-functional teams.
- Detail-oriented with the ability to document and create training materials effectively.
Preferred Skills:
- Experience in ERP system support or consulting.
- Familiarity with accounting, sales, and project coordination functions.
