E-commerce Support Specialist (WooCommerce Expertise)

This is a remote position.

• Active on "Live Chat" dealing with customers
  
• Placing orders for customers through their account or ours depending on situation
  
• Creating Product SKU's with accurate data entry.
  
• Using AI to generate product descriptions based on description from staff and following template
  
• Communicating with packaging team to troubleshoot issues with orders (wrong label, missing items etc).
  
• Dealing with complaints and issues by offering customers credit/coupons or other alternative to mitigate issues.
  
• Generate Newsletters based off template with weekly updates.
  
• Record payments and place orders in processing
  

Requirements

• Experience in WooCommerce sites
  
• Proficient in managing live chat communications, assisting customers with order placements, and resolving complaints through proactive support, including offering credits or discounts as needed.
  
• Experience creating and managing Product SKUs with high accuracy and attention to detail, ensuring product information is correctly recorded.
  
• Ability to generate product descriptions using AI tools, following provided templates and refining inputs from staff to create clear, engaging content.
  
• Strong ability to collaborate with internal teams, such as the packaging and fulfillment teams, to address order-related issues, such as mislabeled or missing items.
  
• Familiarity with order processing, payment recording, and weekly newsletter generation, ensuring updates align with provided templates and organizational standards.

Benefits

• HMO coverage after 90 days
  
• Permanent work from set up
  
• Immediate hiring