Family Learning Partner (Moms Only) - Remote Job

This is a remote position.

• Build Deep Student Relationships: Connect meaningfully with young learners to understand their individual needs, strengths and challenges, creating a supportive environment that inspires growth.
  
• Engage in Live Class Monitoring: Randomly join live classes to observe student participation, engagement and overall progress. Use these observations to provide feedback and suggestions for continuous improvement.
  
• Guide Course Selection: Use your expertise to recommend appropriate live courses and learning paths tailored to each student’s developmental goals, ensuring their learning journey is aligned with their aspirations.
  
• Consistent Communication with Families: Maintain regular touchpoints with parents, especially moms, to share updates, address concerns and keep them involved in their child’s progress.
  
• Conduct Regular Parent-Teacher Meetings (PTMs): Organize and lead periodic PTMs to review and discuss students' performance, achievements and areas for improvement, fostering a collaborative approach to their growth.
  
• Monitor Learning Batches: Keep a close watch on class performance, batch dynamics and engagement to ensure smooth and effective learning sessions.
  
• Single Point of Contact: Serve as the dedicated contact for families, providing personalized support, addressing inquiries and acting as a liaison between families and Enthuziastic's internal teams.
  
• Collaborate with Internal Teams: Work seamlessly with Session Management, Tutor Assignment, Scheduling and other internal teams to ensure efficient operations, consistent communication and a high-quality learning experience for each student.
  
• Reconnect with Past Families: Reach out to families who have previously engaged with Enthuziastic to rebuild relationships, invite them to participate in free events and encourage re-engagement through relevant courses.
  
• Drive Continuous Improvement: Identify opportunities for enhancement, leveraging feedback to ensure the ongoing growth and satisfaction of students and their families.
  
• Be Flexible on Shift Timings: Work from 4am to 8am IST is required, with additional flexibility to communicate with parents when they respond, which may be during early morning or late evening hours. As a work-from-home job, adaptability and responsiveness are key to building strong, trusting relationships with families.
  

Requirements

• Mom of Middle/High School Children: Your firsthand experience as a parent uniquely equips you to empathize with and guide other families through their learning journeys.
  
• Experience: Minimum 4 years experience in similar role. Experience in Online Learning domain will be preferred.
  
• Effective Communicator: Strong communication skills, with the ability to connect with students and families in a meaningful, supportive and engaging manner.
  
• Proactive in Engagement: A natural ability to connect with students during classes, actively participate in their progress and lead impactful PTM meetings to ensure alignment and growth.
  
• Organized and Detail-Oriented: Capable of juggling multiple learners’ needs, monitoring progress and coordinating schedules with meticulous attention to detail.
  
• Passion for Learning and Development: Committed to nurturing students’ academic and personal growth while creating positive, lasting relationships with their families.
  
• Relationship Builder: Skilled at rekindling connections with past families to invite them to events and courses, building trust and showcasing Enthuziastic’s value.
  
• Problem-Solving Mindset: Equipped to handle questions, concerns and challenges with empathy and a solution-focused approach.
  
• Flexible and Adaptable: Willingness to work flexible hours, including a mandatory 4am to 8am IST shift, as well as responding to parent communication during early morning or late evening hours as needed.
  

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup.
  
• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes.
  
• Opportunity to work closely with serial tech entrepreneurs from Silicon Valley.
  
• Fun-loving environment and caring team mates and inclusive culture of the company.