Virtual Assistant

Unleash Your Talents with Us!

Hi there, our future Virtual Assistant! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

We are seeking an organized and detail-oriented Virtual Assistant to handle a variety of tasks in administration, finance, customer service, and marketing, working closely with the owner. Responsibilities include bookkeeping, CRM management, client communication, content creation, and social media management, with proficiency in Google apps, Canva, and Xero.

Key responsibilities for this role include:

Administration Tasks:

• Squarespace website management(in the next 3-6 months)
• Bookkeeping entry
• Travel planning and management
• Files and records management
• Presentation preparation and formatting
• Organising your Online Files (Buildertrend/Google Drive/OneDrive/Dropbox)
• Track deliveries and stock
• Admin Tasks related to Payroll
• Lead/C+RM Management
• Conducting general research on a variety of topics
• Creating Training Videos / SOPS
• Reconcile accounts
• Lead Generation
• Creating marketing strategies for the local market
• SEO and Google (Making sure we are highly rated on google)
• Administration tasks
• Email triage, create a plan and folders to minimise the need for me
• Graphic design for all social media
• Updating Google calendar
• Organising your own calendar making sure you are keeping busy throughout the work day.
• Experience in Xero essential
• Experience in Buildertrend (with training provided if needed)

Finance Tasks:

• Invoicing
• Bank reconciliation
• Invoice reminders
• Following Up default payers
• Accounts Payable
• Admin Tasks related to Payroll
• Updating and compiling company reports
• Updating expenditure to budget reports
• Send client receipts
• Filing invoicing and receipts for tax filing

Customer Service Tasks:

• Managing Email Inboxes
• Phone / Chat Support
• Answering Incoming calls
• Handling customer inquiries
• Create a template library for all commonly asked and answered emails
• Escalate important emails in timely manner
• Review all new contacts to CRM and ensure there are no typos
• Buy client gifts
• Manage Admin tasks related to client onboarding process
• Communicate regularly with clients on progress of their work

Marketing:

• Video editing
• Photo editing
• Brochure Formatting
• Audio Editing
• Content Idea research
• Competitor Research and Analysis
• Content Calendar Management
• Social Media Scheduling
• Social Media Caption
• Moderate Facebook Group and Pages
• Moderating Social Media Comments
• Creating Graphics
• Uploading Videos to YouTube
• Prepare Weekly Email Newsletter in CRM, test and send
• Repurpose video and blog posts into Social Media posts

Successful candidates must have:

• At least 3-5 years of experience as a Virtual Assistant.
• Proficiency in Google apps, Canva, and Squarespace.
• Excellent English, organisational, and communication skills.
• Detail-oriented with a growth-focused mindset.
• Strong common sense and logical approach to tasks.
• Ability to execute sales and marketing tasks.
• Experience creating and managing content calendars.
• Skilled in organizing and running monthly meetings.
• Ability to plan, schedule, and publish online marketing content.
• Web updates and ad strategy creation for platforms like Facebook, Google, and Instagram.
• Experience in creating promotional materials and requesting client testimonials.