Offer summary
Qualifications:
1-2 years customer service experience, Ecommerce industry experience preferred, Excellent English written and verbal skills, Strong proficiency in technical tools, Effective problem-solving and time management.
Key responsabilities:
- Handle customer inquiries via chat, email, and phone
- Provide accurate product and service information
- Process customer orders and manage returns
- Maintain and update customer account information
- Utilize ticketing software for interaction management