Configuration Analyst

We are seeking an enthusiastic and detail-oriented Configuration Analyst to join our team. The ideal candidate will play a vital role in assisting with the configuration, client requests, and documentation of workflows for our employee health software. In this role, you will contribute to ensuring smooth implementation, supporting client needs, and documenting workflows for efficient system use.

Company Overview

We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.

Key Responsibilities

Configuration Management:

• Assist in the configuration and setup of employee health software for clients, ensuring alignment with their specific requirements and workflows.

• Collaborate with senior advisors and software engineers to accurately implement client-specific configurations.

Client Requests:

• Respond to client inquiries regarding functionality and usage of Enterprise Health software.

• Troubleshoot issues, provide guidance, and offer solutions to ensure client satisfaction.

• Collaborate with software development on client-specific requests and custom development.

Workflow Documentation:

• Document and maintain comprehensive workflows and user guides for Enterprise Health.

• Ensure that documentation is accurate, up-to-date, and accessible to internal teams and clients.

Data Analysis Support:

• Assist senior advisors in analyzing data needs in relation to workflows and configurations.

• Support the integration team in workflow validation for interfaced data.

• Provide data cleansing, validation, and quality assurance support.

Quality Assurance:

• Conduct thorough quality checks on software configurations, workflows, and client-specific requests.

• Identify and report bugs or issues via our incident management system.

Training:

• Assist in conducting training sessions and workshops for clients on software functionality.

• Provide ongoing client support to enhance understanding and usage of the software.

Collaborative Approach:

• Work closely with cross-functional teams, including developers, data analysts, consultants, and client services, to improve the software and address client needs.

Required Qualifications

• Education: Bachelor’s degree in Data Science, Computer Science, Information Systems, or a related field.

• Skills:

  • Strong analytical and problem-solving skills with a quick learning curve.

  • Proficiency in Microsoft Office Suite, especially Excel, for data analysis and documentation.

  • Basic understanding of databases and SQL for querying and data manipulation.

  • Excellent communication skills for conveying technical concepts to both technical and non-technical stakeholders.

  • Strong organizational skills for managing multiple tasks and prioritization.

• Other:

  • Ability to work independently and collaboratively within a team.

  • Knowledge of employee health programs or healthcare industry practices is a plus.

Why Join Us?

At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:

• Competitive compensation

• Comprehensive benefits package including medical/dental/vision insurance

• 401k with company match

• Paid-Time off

• Quarterly bonus program

• Flexible work schedule

• Remote work

Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.