About the role
COMPLAINTS SPECIALIST: Our Complaints Team is looking for an enthusiastic, highly organised, and detail-oriented person to play an active role in the quality assurance and improvement of our growing global company 🚀
You’ll be the owner of all complaints, creating a process that’s fair and transparent. You’ll be in charge of getting to the bottom of things, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience 💻
You’ll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because we’re invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut!
What you’ll be doing
Handling incoming formal complaints within the regulatory deadline
Identifying, analysing, and resolving issues
Setting up and improving internal procedures
Actively contributing to a culture where the fair treatment of customers is a priority
Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
Collaborating with various internal teams, such as customer service, product development, and quality assurance, to ensure efficient and effective complaint resolution
Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
Staying up-to-date with relevant industry regulations, policies, and compliance requirements to ensure all complaint-handling processes adhere to legal and regulatory standards
Creating a better work-life balance by managing your own working hours
What you’ll need
1+ year of customer support experience
Fluency in English with excellent communication skills
An analytical mindset able to investigate and get to the root of a problem
Strategic thinking skills to know when and how to best utilise means of redress (i.e. refunds, including negotiations)
A strong problem-solving attitude to use analysis and resources efficiently to resolve a complex case
Great attention to detail
Interested Candidate Apply Now 👇
Contact Us On WhatsApp: https://wa.me/918826644292
