Associate Software Application Support Analyst

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Associate Software Application Support Analyst

Locations: Fort Worth, TX, Jacksonville, FL, Boston, MA, Chicago, IL, Kansas City, MO, Windsor, CT| Hybrid

Get To Know The Team:

SS&C Innovest seeks an Associate Software Application Support Analyst to join its Unique Assets Operations team. Apply your cutting-edge skills to support a powerful suite of products serving the financial services industry. With offices in New York, Texas and California, SS&C Innovest specializes in trust, wealth management, payments, unique and hard-to-value assets, securities operations, and information systems. This position is responsible for managing and maintaining SS&C Innovest’s Unique Assets client relationships through issue research and resolution, release management, addressing client requests and providing application training.

A successful Support Analyst problem solves. They are quick learners understanding both our customers and the products they are using. They can dive deep into technical issues with our developers to generate solutions and provide input into the direction of the product’s long-term design and roadmap. They have an outstanding attention to detail and provide our clients with confidence their assets are secure. Overtime, they’ll become experts in the inner-workings of banks, trusts, software businesses, and wealth management.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Communicate with clients in a way that provides clarity, information, and confidence
• Manage your scope of outstanding client issues strategically
• Problem-solve - get into the weeds and combine thoroughness, creativity, and team collaboration to solve issues
• Learn - build on your customer and product knowledge to improve future designs

What You Will Bring:

• Minimum two (2) years relevant work experience in either software operations, financial accounting or related fields
• Client support: Analyzing and interpreting client needs & offering appropriate solutions
• Loves solving problems
• Enjoys diving into the weeds and producing thorough work
• Is deliberate
• Communicates in a straightforward, honest manner
• Loves learning and expanding their knowledge base

Not Required, but a plus:

• Oil and gas revenue processing
• Knowledge of loan processing
• SQL or other query language proficiency

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.