Company
Cox Communications, Inc.
Customer Care Group
Systems Integration Analyst II
Individual Contributor
Hybrid - Ability to work remotely part of the week
No
Day
Compensation
Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Summary
The Systems Integration Analyst II serves as the point of contact for Fulfillment with technology related inquires of Cox Business systems and who work collaboratively with Enablement and Technology Partners. Responsibilities include hands-on project management and day-to-day support for Sales Force, Optix, Core, CBUI and any other Cox Business tools. This position requires a dual understanding of business procedures and practices, in addition to the technical aspects of the systems. This role collaborates with Technology to execute testing, reviewing design stories, resolve operational issues, and help plan the future technology applications through all phases of the software development life cycle (SDLC). Catch Team is responsible for partnering with Technology to research data validation between CBF, Optix and Icoms systems, translating business requirements into technical specifications and connecting people, process and platform. Catch Team reviews instances of OME Fallout to determine validity and defects, this includes partnering with Incubation in tracking and reporting valid defects. Catch team partners with Product and Enablement, Identifying, communicating, and closing gaps on any potential roadblocks for successful new product launches, and handles temporary fallout until defects and gaps are resolved for orders both CBF and Optix. Catch Team is responsible for handling any orders and projects that encounter defects or known technology gaps and swiveling them into workaround systems that exists. Catch Team partners with Enablement to support Icoms issues between CBF and Icoms that cause Asset Refresh sync issues inside of CBF.
Qualifications
Required
- BS/BA in related discipline (e.g. Communications Industry, Project Management, etc.); and 2 years of experience in related field. The right candidate could also have a different combination, such as a master’s degree in a related discipline; or 6 years of experience in a related field
- Proficiency of Windows based applications (Word, Excel, Project) and knowledge of Order Management System (OMS).
- Excellent interpersonal, collaborative and verbal and written communication skills to lead and work effectively with teams throughout organization.
Preferred
- Extensive Sales Force Knowledge or Certifications
- Experience in Project Management Role
- 2+ years of experience in a leading cross functional leadership role preferred.
- PMP and/or Six Sigma preferred
- Experience in telecommunications industry desired.
- Preferred knowledge of Hybrid Fiber Coax systems (HFC) in aerial and underground utility construction and design parameters
- Detail oriented
- Initiate plan and execute very well
- Manage client expectations
- Great communication skills
- Co-ordinating with vendors and multiple departments
- Experience from PM side is what is required/Telecom exp is not required
- Scheduling with client/ Project management role / PMP preferred
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
