Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.
The Past, Present & Future
The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.
The Present: We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
The Future: We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you 👋) to join us on our journey.
You and us
We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our three core values:
🌵 GROW TOGETHER
⛰ DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE
🚀 BE CUSTOMER OBSESSED
So, what are you waiting for? If you're passionate, driven, and ready to be bold, we want you on our team! Apply now and let's grow together.
The Engagement Services specialist at Uberall provides a great opportunity to grow your career and develop a wide array of skills. You will be playing a critical role in the ongoing management of our customers online presence, management of their social presence and online reputation. You will be the face and voice of our brands to their customers! We are looking for a qualified Engagement Services specialist to join our team. If you’re a perfectionist when it comes to words, experienced in social media engagement and reputation management, and talented with excel and powerpoint - we would like to meet you! Our ideal candidate has exceptional oral and written communication skills with previous social media experience. Someone who loves to help out customers and knows how to respond when they have a problem - and when to let a client know a customer is unhappy. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Your responsibilities:Respond to large amounts of ratings and reviews across networks (Facebook, Google, Yelp) through the Uberall platformPublish content, direct messages, and replies on Facebook, Google, Instagram, YelpBe extremely detail-oriented and follow exact client guidelines for responding to reviews and flagging reviews for client escalation and follow-upHave excellent judgment on how to respond to customers on social media and reviews, and what to avoid responding to in order to protect the brand and avoid riskTailor reviews to make responses personal and customized based on the review or commentMeet personal/team targets and responding quotas while maintaining high accuracyPrepare monthly reports in Google Sheets and Slides by collecting and analyzing data, know how to interpret changes in data to summarize trends for the clientCompile ad hoc client reporting requests to support the sales teamFollow communication procedures, guidelines, and policiesEmail with clients to verify information or for escalationRecommend operational adjustments to client by observing trends and analyzing customer insights
Your profile:Experience with social media and online reputation managementProficient English-Speaking Skills: MUST be able to speak and write nearly NATIVE EnglishProven customer support experience (writing being the highest priority)Experience with Google, Facebook and Yelp ReviewsExcellent knowledge of Facebook, Twitter, Instagram, Google+ and other social media best practicesProficiency with gathering data in Google Sheets, reporting dashboards, and Google SlidesProficiency with analyzing data, identifying trends in the data, and building the reportsExcellent communication and presentation skillsAbility to multitask, prioritize and manage time effectivelyWilling to work in the weekend shiftCollege degree
What we offer:
💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.
😁 A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.
🤸🏽♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.
💸 A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.
♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.
🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.
⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.
🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning.
🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.
Remember our "Grow Together" value from the beginning of the ad?
We mean it.
🌵🏔✊
Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.
In the meantime, let our "
life@uberall" social accounts give you some real-life impressions.
👥 Diversity, Equity, Inclusion & Belonging:
At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re approaching 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don’t judge, and we don’t exclude.
Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.
