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Account Manager, Client Success

unlimited holidays

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Los Angeles (US)

Offer summary

Qualifications:

2+ years of client/account management experience, Degree in Marketing, Business Administration, or equivalent, Knowledge of digital/affiliate marketing, Proficient in Microsoft Office, Experience with JIRA, Asana, Tableau is a plus.

Key responsabilities:

Manage diverse book of business for home services division
Upsell/cross-sell products and services to drive revenue
Serve as point of contact for clients and teams
Track performance indicators and ensure project delivery
Host regular client meetings and contribute to presentations

Centerfield Marketing & Advertising Large https://www.centerfield.com/

1001 - 5000 Employees

See more Centerfield offers

Job description

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity...

Centerfield Media, a leading Los Angeles-based online advertising agency, is excited to offer a dynamic Account Manager opportunity within our home services division. As a key team member, you will manage a diverse book of business, develop and grow client programs, and drive revenue through upselling and cross-selling our products and services. You will be the primary point of contact for external partners and internal teams, building trusted relationships and ensuring timely project delivery. Your role involves hosting regular client meetings, tracking key performance indicators, and collaborating with Business Development and Executive sponsors.

If you're responsible, thrive in a fast-paced environment, and uphold high-ethical standards for client success, we invite you to apply!

How You'll Contribute...

Responsible for owning a book of business comprised of multiple clients within the home services division

Develop, know, understand, adjust and grow client programs through the upsell / cross-sell of Centerfield products and services and operational refinement

Reach assigned revenue goal for book of business through cross-sell / upsell within fiscal year

Serve as lead point of contact for external partners and primary resource for internal teams

Develop trusted, successful relationships with all client contacts and Centerfield colleagues

Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aide in the realization of targets and track achievement

Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs

Host internal meetings as necessary for client projects and initiatives

Learn and understand internal systems and aide client communication related to technical issues

Partner with Business Development and Executive sponsors on each account as needed

Track all tasks and projects with a full understanding of goals and ability to provide direction

Assist with challenging customer asks and issue escalations as needed

Contribute material and present to client teams during partnership meetings

What We're Looking For...

2+ years of client or account management experience

Degree in Marketing, Business Administration, or Economics or equivalent experience

Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising

Proficient in Microsoft Office, including Microsoft Excel and PowerPoint

Nice to have, but not required: experience in JIRA, Asana, and Tableau

Analytical mind who can convert metrics into action items

Ability to absorb information quickly and turn complex ideas into action items and results

Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail

Strong problem solving and networking skills; ability to proactively find resources to create a solution

Excellent written, verbal, presentation, and interpersonal communication skills

Critical thinker, with the ability to roll up your sleeves and get creative

Proactive worker, with ability to work both independently and in collaborative team environments

Team player, with a strong sense of ownership and a 'get things done' attitude

Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment

Knows what needs to be done and operates with a sense of urgency, focus, and discipline

Thorough, detail-oriented persona, who is meticulous about documentation and task completion

Above all, ethical, honest, fair and maintaining high integrity

Life at Centerfield...

This is a hybrid position, and employees are expected to work from our Playa Vista, CA office every Tuesday, Wednesday & Thursday

Competitive salary + bi-annual bonus

Unlimited PTO – take a break when you need it!

Industry-leading medical, dental, and vision plans + generous parental leave

401(k) company match plan – fully vested on day 1

Outside patio overlooking Playa Vista + cabanas, firepits & working grills

Monthly happy hours, catered lunches + daily food trucks

Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)

Fully stocked kitchens with snacks & drinks

Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)

Free onsite gym + locker rooms

Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)

Monthly team outings (ball games, casino night, hikes, etc.)

Career growth – we enjoy promoting from within!

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.