Service Delivery Technician

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Service Delivery Technician provides physical support of data centre equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested
installations and troubleshoot tasks.

IMDC is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, organized, a strong sense of urgency and dedication to your team, our customers, and IMDC’s vision is required to be a success in this role.

Valued skills and experience:

• Monitoring various ticketing queues and follow-up of tickets;
• Construction, labelling and recording of cabling and cross connects;
• Troubleshooting of cabling issues; Supervising customer implementations and deliverables;
• Handle remote hands customer requests;
• Perform basic technical work (electrical, mechanical, civil);
• Receiving and registration of incoming goods;
• Monitoring of the Building Management System;
• Coordinate and issue work permits;
• Handling 1st line support of facility installations;
• Making visual inspection rounds and follow-up on findings;
• Supervise supplier activities;

Your role in our mission:

• Experience in a data centre environment within a similar role
• Affinity with technology and the Internet;
• Knowledge in the field of IT infrastructure and cabling standards;
• Knowledge of IT equipment (servers / switches / firewalls / etc.);
• Knowledge of Networking and TCP / IP;
• Knowledge of Server Operating Systems (Windows / Linux) is a plus;
• Familiarity with work processes and standards ISO and BS standards is a plus;
• Undergo high level security clearance (SC)

What you will bring:

• Bachelor's or Master's degree in a related field.

• Numerous years of experience in Pre-Sales consulting or Professional Consulting services.

• Passion for winning technical aspects of deals and ensuring long-term customer success.

• Understanding of ECM, BPM, App-Dev, and AI/ML concepts with the ability to articulate to non-technical clients.

• Knowledge of deployment architecture, including cloud and on-premises solutions.

• Effective written and verbal communication skills, with the ability to build presentations and facilitate customer discussions.

• Familiarity with major cloud Infrastructure providers such as AWS and GCP.

• Knowledge of Low-Code platforms, IDP, and software development tools (e.g., Java and Python) is a plus.

• Ability to respond to technical, functional, and non-functional requirements in RFPs.

• Proven success guiding customers through the entire lifecycle of complex software deals.

• Background in partnering with product management, engineering, and project services teams.

• Proven track record in building custom demos and POCs independently or leading a team.

• Creative thinking and a willingness to explore new disciplines, concepts, and technologies.

Discover what we offer:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role)

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come