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Sr. Client Service Specialist

Remote:

Full Remote

Contract:

Full time

Salary:

65 - 75K yearly

Experience:

Senior (5-10 years)

Work from:

New Jersey (USA), United States

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, Strong social and customer service skills, Proficient in Microsoft Office, Attention to detail, Ability to handle multiple tasks.

Key responsabilities:

Manage delivery of contracted services to clients
Maintain project schedule, risks, and budget
Build and maintain strong client relationships
Act as liaison for vendors and ensure timely delivery
Coordinate document production and assist with workflow processes

Broadridge Financial Services XLarge https://www.broadridge.com/

10001 Employees

HQ: New York

See more Broadridge offers

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

In this role, you would manage the delivery of contracted services to clients to ensure that SLAs and KPIs as defined in the relevant contracts are met or exceeded. Maintain tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Build and maintain strong client relationships and provides day-to-day client advice and support. Promote the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Establish consistent processes for reviewing and assessing service metrics & reporting.

Responsibilities:

Act as a liaison for internal/external vendors, while ensuring a timely and efficient delivery of printed materials
Research and provide solutions to day-to-day inquiries and requests by internal and external customers
Coordinate document prepress production with internal and external domestic and offshore teams
Assist with the development of workflow processes, procedures and reporting.
Liaise between Client, Print Operations, Sales and Client Services to ensure the timeliness and accuracy of the printed material
Foster Team Approach and positive relationships with Account Management/Sales and vendors
Responsible for On-Boarding and management of existing and new accounts
You may perform other related duties and projects as assigned

Qualifications:

Bachelor's degree or equivalent experience
Strong social and customer service skills
A self-starter with strong attention to detail
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook etc.)
Ability work in a collaborative environment and adapt to changing circumstances
Ability to multi-task, and excellent time management and follow-up skills
Ability to maintain positive relationships with clients to ensure their happiness

Compensation & Benefits:

Salary: $65,000-$75,000 depending on experience
Bonus Eligibility: Annual bonus
Paid Time off: FlexPTO
Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire. For more information please visit www.broadridgebenefits.com

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.