ServiceNow Analyst

Description

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights. 

We are currently searching for a ServiceNow Analyst:

Responsibilities:

• Capture business and user requirements as Stories and work with Platform Administrators to ensure delivery meets specifications.
• Lead business process definition, re-engineering, improvement, and gap analysis for current and future states during workshops with stakeholders.
• Identify process improvement opportunities, analyze options, and recommend solutions with detailed pros, cons, and risks.
• Drive continuous process improvement through metrics, KPIs, dashboards, and role accountabilities.
• Collaborate with Technical Consultants and ServiceNow Architects to design and implement technical strategies and solutions.
• Work with Product Owner, Business Process Lead, Process Owner, and Test Manager to establish testing requirements.

Requirements:

• 5 to 8 years of experience as a Business Analyst with expertise in the ServiceNow platform and product suites.
• Experience in Agile Business Analysis methodologies such as Scrum and Kanban.
• Strong skills in requirements gathering, gap analysis, and defining themes, epics, and stories.
• Excellent communication skills with the ability to abstract information for various stakeholders, including customers, design partners, and core team members.
• Proficient understanding of ITIL concepts and processes.
• Strong documentation skills and expertise in BA techniques such as Wireframing, Prototyping, and Storyboarding.
• In-depth knowledge of ITSM and CMDB domains; fair understanding of ITOM is a plus.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.