WellSky is seeking a Client Success Manager to enhance client outcomes across our markets. Bring your Home Health and Hospice experience to our AOS team to build strong partnerships and maximize solution value. This role will ensure that our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.
A day in the life!
You will be responsible for the following:
- Engaging with clients in response to requests for contract adjustments, navigating to understand their opportunities and navigating client partnerships and experiences with our solutions.
- Engaging with client at key milestones to create positive client interactions, adding value and guiding the client with WellSky engagements. This includes implementation, status calls and business reviews.
- Understanding the full client lifecycle engagement expectations across WellSky’s business and operational teams, identifying opportunities for increased client alignment and partnering with client organizations to streamline client experiences maximizing long-term value.
- Delivering improvements for core business KPIs, measuring engagement behaviors, client outcomes, value improvement, and business growth.
- Participating and leading touchpoint meetings with clients and internal teams with assigned accounts, coordinating internally and externally on agendas/schedules/action plans, etc.
- Utilizing approved company processes for lead generation efforts on cross-sell/up-sell opportunities including timely tracking and reporting of status within the CRM.
- Monitoring of account activity with key metrics to identify trends, opportunities, and potential need for escalation.
- Maintaining proficiency with new developments within WellSky Divisions and competitors.
Do you have what it takes?
Required Qualifications:
- Bachelor's degree in a related field
- 4-6 years related work
- Ability to travel up to 10%
Do you stand above the rest?
Preferred Qualifications:
- Excellent communication and negotiation skills
- Effective conflict resolution skills
- Advanced organizational skills, such as time management
- Problem-solving skills, such as research and analysis
- Public speaking and presentation skills
- Project management skills such as prioritizing, planning, follow through and tracking
- Change management leader, ability to gain commitment and overcome resistance throughout transition, evaluates results and provides support for those impacted by change
Additional job expectations applicable to this position include:
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
