Business Applications Director, ServiceNow - Remote CONUS

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

The Business Enablement Application & Delivery team is responsible for managing a wide variety of business applications including Microsoft office 365, Salesforce, ServiceNow, Zoom, as well as other applications in areas such as credentialing, contract management, and marketing.

This position is responsible for the implementation, management, and support of ServiceNow and related applications as well as managing the team(s) that supports these applications. The Director of Business Applications also provides end-user advocacy and communication for other IT related projects that impact a large number of team members across the company.

Essential Functions

Assist business units with the entire process of new technology solutions from documenting requirements, identification of the solution, internal reviews, implementation, and full lifecycle management.

Ensure team is trained on and follows organizational procedures for demands, projects, and change management

Work with various departments to coordinate system upgrades or scheduled activities

Manage the vendor relationship including contract renewals, license management, and other activities throughout the life of the contract

Review requests and projects from a strategic perspective and provide insight on how they may impact or interact with other business and technology processes

Review the existing technology stack and make recommendations to ensure scalability and long-term viability.

Work with the Integration team on post-acquisition or merger projects, when needed

Be an end-user advocate for large scale IT related projects that impact a large number of users and assist with the creation of documentation for and communication around these projects

Lead cross-functional change committees and ensure all impacted departments are aware of application or process changes

Create and maintain a departmental roadmap

Manage the team that supports the various applications, including providing technical and strategic guidance

Other Tasks, As Needed By The Company

Auto req ID

430532BR

Minimum Education Required

Bachelors

Job_Category

Healthcare-Businessoffice/Finance

Additional Qualifications/Responsibilities

Job Requirements:

Bachelor’s degree

Administrator or Developer certification or 4 years administrative or developer experience in ServiceNow or Salesforce

10+ years relevant work experience

Prior application implementation experience

Prior application support experience

Previous management experience

Preferred Experience

Experience leading an application implementation preferred

Effective communication skills (written and verbal) with all levels of the organization

Detail-oriented and organized with ability to prioritize and balance multiple tasks/requests

Ability to work independently in a fast-paced and challenging environment

Knowledge of Microsoft Admin Centers and license administration preferred

Proficient in Microsoft Office products including Word, Excel and PowerPoint preferred

While a number of factors influence salary, our estimated California, Colorado, Washington, and New York compensation is $120,000 - $140,000.

City*

United States

State*

N/A

Job Code

Project Management

Affiliate Sponsor

Premise Health