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Engineer II, Field Service

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Taiwan

Offer summary

Qualifications:

Bachelor's degree in electrical/mechanical engineering or related field, 3+ years of relevant service experience, Proven English ability (TOEIC score 750+), Effective questioning skills for customer needs, Self-motivated with a positive influence.

Key responsabilities:

Perform customer installations, repairs, and maintenance on instruments
Manage multiple product service work and provide onsite installation
Achieve revenue targets while ensuring customer satisfaction
Engage customers in selling service contracts and products
Collaborate with internal partners to resolve customer issues

Thermo Fisher Scientific Biotech: Biology + Technology Large https://www.thermofisher.com/

10001 Employees

HQ: Waltham

See more Thermo Fisher Scientific offers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world better. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.

How will you make an impact?

The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance (PM) on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

A Day in the Life:

Capable to manage multiple product’s service work.
Domestic/oversea travel support is necessary.
Provides onsite installation of instruments through upgrades, repairs, updates, and general maintenance.
Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
Achieves specified revenue targets, while satisfying customer from instrument repair, installs, and PM.
Engages customers to offer and close the sale of service contracts and other service products.
Collaborates with internal partners to resolve customer issues.
Follows all reporting responsibilities and Field Service Report (FSR) submissions.
Follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Implements Qualification & Validation Products at customer sites.
Maintains their technical proficiency level for servicing new instrument by attending trainings, staff meetings, and remaining up-to-speed on new products, markets, customers, and competitors.

Keys to Success:

Education

Bachelor’s degree in electrical/mechanical engineering or a related field. Equivalent work experience and knowledge can substitute.

Experience

3+ years of meaningful experience with related service skills.

Knowledge, Skills, Abilities

English ability, eg TOEIC score 750+
Proven ability to use effective questioning to identify customer needs.
Self-motived and willing to act as a positive influence to the team.
Quickly adapts to change with positive and constructive feedback.

Our Mission is to enable our customers to make the world better.

Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.