Settlement Executive FTC

In this role, you will be at the forefront of driving metering and settlement operations, ensuring all processes are executed while meeting regulatory standards.

You will bring your expertise to metering fault resolution, keeping the customer experience key and enhancing settlement performance. You’ll take charge of installing and maintaining Smart Meter Devices, manage impactful projects, and dive deep into data analysis to uncover trends and drive improvements.

Collaborating with internal teams, industry stakeholders, and customers, you’ll build strong relationships and ensure all work is completed on time and within KPIs. Plus, you’ll have the chance to engage with important projects like MHHS, providing insights and shaping the future of energy.

Please note this is a fixed term role until 28/11/2025.

What skills/experience do I need to be successful?

• Knowledge of the UK Energy Industry;
• Excellent communication skills across all forms of technology;
• Knowledge of NPS score & Metrics;
• Working as part of a team to delivery against targets;
• Delivering High Levels of Customer Service.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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