Coordinator, Membership
Flexible/remote location (ideally within commutable distance to a Cascale regional hub - Amsterdam, London, Barcelona - Full-time position
About Cascale
Cascale is a global, non-profit alliance of 300 leading apparel, footwear, and textile brands, retailers, manufacturers, sourcing agents, service providers, trade associations, NGOs and academic institutions.
Formerly known as the Sustainable Apparel Coalition, we are stepping into a new era of impact with a new name, new look, and same enduring vision. The SAC was incorporated as a 501(c) 6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, now Worldly, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. As of 26 February 2024, we are now officially known as Cascale. For more information, visit www.cascale.org.
Together, we are working toward a shared vision of an industry that gives back more than it takes — to the planet and its people. Through multi-stakeholder engagement, our mission is to transform business for exponential impact through groundbreaking tools, collaborative partnerships, and trusted leadership for industry sustainability.
To reach this shared vision, we have developed the Higg Index in collaboration with our members, to create a global approach for effectively measuring and evaluating the social and environmental impacts of value chains and products. Our groundbreaking tools enable organizations to identify hotspots, improve sustainability performance, save time and money, and engage with value chain partners to scale systemic change across the industry.
Primary Duties and Responsibilities
Member Team Support
- Lead member administration including:
- Analyzing internal data to identify member needs and highlighting trends to inform our member engagement strategy
- Support in the organization of regional events (virtual and in-person): support coordination of speakers, content, slide deck, registration, posting on Cascale Connect before and after events, provide scheduling support
- Increasing awareness of opportunities for members to participate or engage in Cascale activities, strategic direction, workgroups and collective action programs
- Generation of targeted contact list and roll-out of campaigns towards our member’s community
- Provide support on members’ queries, providing efficient and informative customer service to meet their needs
- Proactive management of internal systems such as Salesforce, Airtable, Asana, G-Drive
- Proactive management of member platforms such as Cascale Connect
- Staying on top of latest news and achievements of members
- Supporting the administration of the region’s delivery of membership requirements e.g.
- Generating, tracking and verifying members’ reports and generating reports via our suite of tools
- Tracking ongoing progress
Cross Team Responsibilities
- Work with the Centralized Operations Team on projects to deliver on members’ needs and support efficient and effective processes and systems for the team. For e.g.
- Improving new member onboarding processes and materials
- Support delivery of membership requirements e.g.
- Designing and maintaining tracking tools
- Creation of explanatory materials
- Ensuring members are kept updated
- Post information/events/recordings on Cascale Connect
Additional Tasks
- Supporting the membership team, and others in Cascale with other tasks as requested
Qualifications & Experience
The ideal candidate should possess the following qualifications and experience:
- Experience of at least 2-3 years working in an environment where support is delivered to organizations, e.g. account management and customer success
- Strong communication, influencing and interpersonal skills with a positive and supportive attitude. Ability to interact and engage with various stakeholders in an international context
- Experience with customer engagement CRM platforms, e.g. Salesforce, Higher Logic, or other platforms and the ability to generate reports and analyze data.
- Interest and knowledge of sustainability issues, particularly in the textile industry
- Excellent organizational skills with a strong process driven approach
- Ability to multitask, and comfortable with ambiguity and handling complex issues by using initiative and searching out potential solutions
- Excellent working understanding of Google suite (Docs, Sheets, and Slides) - or at a minimum transferable knowledge from other similar software (e.g. MS Office suite - Word, PPT, Excel). Experience of creating engaging and visually appealing presentations
- Ability to work with colleagues in a multicultural, multinational context to collaboratively achieve organizational goals working effectively across time zones
- An open, global, growth and learning driven mindset
- Fluency in multiple languages a plus
Cascale seeks a candidate who is:
- Mission-driven: Is motivated by sustainability and the mission of the organization.
- Team player: Has team-oriented experience and approach.
- Tech-savvy: Has the ability to understand and manage a variety of technology and software platforms to support the organization.
- Organized and detail-oriented: Is able to effectively manage many different moving parts (information, projects, software) to help keep the organization running smoothly.
- Excellent communicator: Is able to interact with people of all levels in a confident, professional manner.
Reporting Structure
This is a full-time role, reporting directly to the Director of Member Community & Governance.
Compensation and Location
The Cascale offers a compensation package and salary bands are based on country location and aims to be competitive in each market. Actual compensation will also vary depending on factors including (but not limited to) relevant experience and performance. Salary is just one component of Cascale’s Total Rewards package for employees.
Diversity, Equity and Inclusion
Cascale is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Apply
Maybe you don’t tick all the boxes above— but still think you’d be great for the job? Go ahead, apply anyway. Please. We know that experience comes in all shapes and sizes—and PASSION can’t be learned. To be considered for this position, please apply here.
