Operations Coordinator - Logistics Industry

This is a remote position.

Client Timezone: Pickering, Ontario

Client Overview

Join a rapidly expanding logistics powerhouse that’s revolutionizing cross-border shipping between Canada and the US. This dynamic company handles a diverse range of commodities, from steel and lumber to cutting-edge technology components. With a growing client base and increasing demand, they’re seeking a key player to drive operational excellence and contribute to their continued success.

Job Description

As a Freight Brokerage Operations Coordinator, you’ll be at the heart of a fast-paced, cross-border logistics operation. You’ll manage client requests, negotiate rates, and coordinate shipments for a wide array of commodities. This role offers a unique opportunity to showcase your problem-solving skills and industry expertise while building relationships with clients and carriers. You’ll be instrumental in shaping the company’s operational strategies and driving growth in a rapidly evolving industry.

Responsibilities

• Fulfill client shipping needs efficiently, managing requests from start to finish
  
• Negotiate competitive rates with trucking companies to maximize value
  
• Cultivate strong relationships with clients and carriers through effective communication
  
• Handle paperwork, including load confirmations and carrier contracts
  
• Onboard new trucking companies and maintain carrier profiles
  
• Strategically post loads on boards and manage incoming inquiries
  
• Coordinate complex logistics, including pickups, deliveries, and cross-border shipments
  
• Promptly address client emails and inquiries throughout the workday
  
• Troubleshoot and resolve issues related to delays, customs, or border crossings
  
• Manage diverse shipments across Canada, the US, and cross-border routes
  

Requirements

• Proven track record in truck dispatching or freight brokerage (minimum 2-3 years experience)
  
• Exceptional English communication skills, both written and verbal
  
• Strong negotiation abilities and a customer-centric approach
  
• Self-starter with excellent decision-making skills in a fast-paced environment
  
• Proficiency in logistics software, particularly ITS Dispatch
  
• Experience with RingCentral or similar phone systems
  
• Meticulous attention to detail and superior organizational skills
  
• Ability to work Eastern Time Zone hours (9 AM to 5 PM ET)
  
• Adaptability to handle diverse commodities and shipping routes
  
• Passion for logistics and desire to grow with a expanding company