Data Center Customer Operations Technician

Who are we?

Job Summary

Do you have experience of working within an Operation Centre or Data center environment? Or maybe you have customer facing experience and wish to be part of a passionate company that is rapidly growing and can offer plenty of opportunity? As a Data centre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Data centre and conducting circuit maintenance, installations, and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinix’s Data Center environment.

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.

Responsibilities

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

• Installs circuits requiring advanced fiber terminations

• You prioritize work from the Oracle queue and ensures alignment to all commit times

• Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.

• Works with customers to solve issues

• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

• Maintains detailed written records of all work activity

• Designs and leads cage / infrastructure modification projects

• Finishes the assigned training in a timely manner

• Supports customer happiness through timely and precise order execution

Qualifications

• 2+ years of related experience

• Demonstrable troubleshooting skills

• High School Diploma or equivalent

• Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

• Able to lift heavy equipment/items up to 50 pounds

• Able to work days/nights/weekends/holidays, if needed and/or required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.