403 (b) Account Manager

Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Job Summary:       Maintain client/advisor relationship; perform compliance testing; contribution calculations; Form 5500 preparation and working with auditors.    

Responsibilities:

• Provides timely, superior customer services and issue resolution to clients and advisors
• Maintains client relationships with high client retention rate
• Interprets plan documents
• Has extensive knowledge of ERISA, IRS & DOL regulations regarding qualified plans, including 403(b) plans.
• Analyzes census to determine eligibility
• Calculates employer contributions based on the plan’s provisions and confirms with client amount of annual funding, as requested by client
• Performs annual non-discrimination tests (ADP/ACP; 415; 402(g), 416, 410(b)) and ability to discuss testing results with client
• Prepares Government Forms:  5500 and Related Schedules, 5558, 5330, 8955 and works with plan’s auditor and ability to discuss Forms with the client.
• Works directly with plan’s Form 5500 auditor
• Posts year-end client deliverables to SalesForce
• Identifies and audits TIAA processes to ensure RMD distributions have been communicated to eligible participants.
• Works with Administrators to ensure deadlines are met in a timely manner
• Enters amendment requests to legal; updates Relius specs, platform specs, obtains signatures and follow-ups with clients.
• Attends client and advisor calls/meetings 
• Conducts annual year-end clean-up to include follow-up on forfeiture re-allocations, source transfers determined during the compliance review
• Determines and calculates plans corrections that may be required to ensure plan compliance and works with client to ensure correction is properly executed.
• Participates in client document calls during the on-boarding process.   May be required to assist client transition team with obtaining prior year and/or prior platform info.  
• Works with client and payroll team to ensure eligibility is determined correctly for each entry date
• Reviews timeliness of employee deferral remittances.  Notifies the employer of the late deposits and outlining the applicable correction.  They also confirm deposit is made and reports on the 5500
• Identifies missed deferral opportunities and works with the client to correct.  
• Addresses client concerns regarding the data submitted to the record-keeper.  Works with client to determine what data was not submitted; works with payroll team to add missing employees at record-keeper and re-training the client’s data submission to ensure the correct information is being remitted to the record-keeper.  This may require the client to fund a missed deferral opportunity.
• Work with clients to terminate their plan

Requirements:

• 5+ Years of Defined Contribution retirement compliance and service experience
• Multiple Employer Plan experience preferred
• 5+ Years of Compliance testing experience, 403(b) testing experience a plus
• Excellent Client Relationship skills
• Excellent communication and organizational skills
• Problem solving ability
• Ability to work in fast-paced team environment 
• Working knowledge of Microsoft office (excel, word, outlook) with excellent excel skills
• Working knowledge of Relius compliance software, and FT Williams Government forms
• ASPPA designations or be willing to obtain designations
• Ability to ensure timely and accurate completion of all assigned client’s compliance testing, valuation reporting, government filings, and any corrections.
• 3(16) Fiduciary Services knowledge a plus
• Willingness and ability to work from home