Case Manager, Netherlands (6-month Contractor Role)

Global Benefits Associate

This is a FTC 6 months contract. We are looking for an immediate start.

Who we are

Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that.

We are a customer-focused global employment services partner that can help companies grow their teams in more than 155 countries and territories around the world. How do we do that? Well, through our SaaS platform, OmniPlatform. We help companies (big or small) deal with the complexities involved with hiring global teams remotely, by managing employee onboarding through to offboarding, including legal and compliance, payroll, expenses, and health and benefits.

We also practice what we preach! We are a fully remote company which means we have no head office. Our team of more than 150 people is located in more than 50 countries and territories around the world. This means you can work from anywhere. We provide benefits and support in any global location just as we would for our clients and their remote teams.

At a time when remote work is exploding, we’re growing our team to help make global remote work a reality for people everywhere.

Job Description 

Responsible for administration and coordination of employee benefits across various countries, ensuring compliance with local regulations, market trends, and internal policies

Responsibilities

• Benefits Administration: Assist in the administration and coordination of employee benefits, including insurances, retirement plans, flexible benefits, wellness programmes and other country-specific benefits 
• Data Management: Maintain accurate records of benefits enrollments, changes, and terminations and ensure data integrity across all platforms.
• Vendor Management: Work closely with benefits vendors and partners to ensure seamless delivery of services to employees across various regions.
• Compliance & Reporting: Monitor and ensure compliance with local benefits regulations and assist with internal audits, regulatory filings, and required reporting.
• Documentation: Record processes and review and update customer-facing collateral to support colleagues and customers with clear and accessible information 
• Collaboration: Partner with all relevant departments to ensure consistency in benefits administration and communication across regions.
• Support: Respond to  benefits-related queries, providing clear and accurate information in a timely manner.
• Market Research: Assist in gathering and analysing data on benefits market trends to support benefit design and launches in new countries 
• Process Improvement: Identify opportunities to streamline and improve the efficiency of benefits processes and procedures
• Plan workload and log time for tasks as appropriate to enable forward capacity planning
• Proactively communicate progress and task updates to the Benefits Team
• Support with any other ad hoc tasks as requires

What will you do? (The role)

• Benefits Administration: Assist in the administration and coordination of employee benefits, including insurances, retirement plans, flexible benefits, wellness programmes and other country-specific benefits 
• Data Management: Maintain accurate records of benefits enrollments, changes, and terminations and ensure data integrity across all platforms.
• Vendor Management: Work closely with benefits vendors and partners to ensure seamless delivery of services to employees across various regions.
• Compliance & Reporting: Monitor and ensure compliance with local benefits regulations and assist with internal audits, regulatory filings, and required reporting.
• Documentation: Record processes and review and update customer-facing collateral to support colleagues and customers with clear and accessible information 
• Collaboration: Partner with all relevant departments to ensure consistency in benefits administration and communication across regions.
• Support: Respond to  benefits-related queries, providing clear and accurate information in a timely manner.
• Market Research: Assist in gathering and analysing data on benefits market trends to support benefit design and launches in new countries 
• Process Improvement: Identify opportunities to streamline and improve the efficiency of benefits processes and procedures

You're the kind of person who... (Requirements)

• Is proficient in English with great communication and interpersonal skills 
• Has at least  1-2 years of experience in benefits administration or HR within a global environment, ideally within an Employer of Record or similar organisation 
• Has a natural curiosity and is excited about learning about benefits in multiple countries 
• Is able to manage multiple tasks and prioritise effectively 
• Has a keen eye for detail, ensuring that documentation is accurate, thorough, and easy to understand.
• Has a proactive approach to problem-solving, a customer-focused mindset, and the ability to work effectively in a diverse and fast-paced environment.

What would make you really stand out? (Bonus points)

While experience is not required, you are the type of person who is genuinely interested in International Benefits, and is driven to help others.

• Knowledge: Understanding of international benefits programs in multiple countries, including health, wellness, retirement, and other employee benefits. Familiarity with local compliance and regulatory requirements is a extra plus
• Qualifications: In Benefits, Human Resources, Business Administration or a related field 
• Tech-Savviness: Comfortable learning new software and tools quickly and have experience with spreadsheets and databases
• Self-Motivation: Ability to work independently, manage your own time effectively, and take initiative in learning and completing tasks.

What's in it for you?

• Shared ownership: Being a part of our journey means you'll own a piece of Omnipresent.
• Annual vacation entitlement: At Omnipresent, our annual leave policy entitles employees to 33 days of holiday, inclusive of local holidays in your region or the country's legal minimum, whichever is greater.
• Flexible working: Work from anywhere in the world! We don’t care where or when you work, as long as the job gets done. We are genuinely as flexible as the work allows.
• Development: Training, coaching, and an environment that promotes career ambition and progression.
• Work environment: We are fully remote, allowing you to work from wherever you live in a flexible manner.
• Parental leave: For employees that have been with us for 12 months by their due date, we offer 6 months of fully paid parental leave for the primary caregiver, followed by statutory for your region. Secondary caregivers that have been with us for 12 months are entitled to 8 weeks fully paid parental leave.
• Wellbeing: Mental health and wellbeing support and services through Plumm
• Home office setup: It should go without saying that we will provide you with the equipment you need to work from home in the same way you would if you were in an office. We will provide you with the home office equipment you need to enable you to work effectively wherever you are, including covering internet costs.
• Education: We believe in helping you maximise your potential to deliver maximum impact. Get access to books, courses, mentors and learning plans to help you be your best and do your best!
• Additional benefits: we offer additional benefits that vary from region to region, such as medical, life insurance, pension/retirement funds and more - please ask your Talent Partner when you speak with us!

We believe remote working is a great equalizer and we practice what we preach. Inclusivity is fundamental to our mission and we are committed to conscious inclusion. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

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