FTC until March 2028
About the Team
GSMA Mobile for Development (M4D) is a dedicated global team within the GSMA, which brings together our mobile operator members, tech innovators, the development community and governments, to realise the impact of mobile in low- and middle-income countries (LMICs).
The Emerging Tech Initiative is a newly launched, multi-year collaboration between M4D’s Central Insights Unit (CIU) and the AI for Impact (AI4I) team at the GSMA. Funded by the UK’s Foreign, Commonwealth and Development Office (FCDO), its objectives are 1) to support innovators, including public sector and development actors and private sector (mobile operators and startups) in the development of scalable and sustainable solutions that harness AI and emerging tech for positive impact in LMICs; and 2) to identify innovations and business models that leverage these technologies for sustainable development.
About the Role
As an Operations Manager, you will be responsible for the following key tasks:
Provide all aspects of robust financial management, especially in regard to monthly forecasting.
Manage the Initiative’s procurement needs with internal and external suppliers, in adherence with the GSMA Foundation’s and donor’s regulations.
Lead the business planning for the team to successfully deliver on programme commitments.
Support individual team members by identifying projects’ priorities, dependencies, opportunities, lessons learnt, and proactively searching for a mitigation strategy and/or a specific solution to identified risks and issues.
Manage internal and external programme reporting.
Provide logistical support to the team with event planning and logistics.
About You
You have previous operations experience and are comfortable overseeing large, complex programmes. Prior work with donor-funded grants, AI and/or other relevant digital technologies is a plus.
You have a proven background in managing budgets, procurement, and external supplier relationships. Previous experience with programme/Initiative start up is a bonus.
You are able to absorb complex information and communicate effectively at all levels to both expert and non-expert audiences.
You have strong escalation management skills, to ensure that issues receive attention and mitigation support from senior stakeholders in a timely manner.
You have strong emotional intelligence and excellent cultural awareness.
Capabilities:
You are a quick learner, with strong organisational skills and excellent attention to detail.
You can work as part of a team, supporting other colleagues in a busy global environment, across a number of different geographical locations.
A highly motivated individual, you can manage the day-to-day requirements of a busy programme while not losing sight of other strategic priorities.
To achieve results, you communicate timely and effectively with a wide range of internal and external stakeholders, adapting to different styles and working collaboratively towards agreed outcomes for projects.
Contract type
Fixed Term Contract (Fixed Term)
Worker type
Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
