Be Part of Our Remote Team! We're Hiring Spanish Bilingual CSR (US Healthcare) - Work From Home!
As a Spanish Bilingual CSR in the US Healthcare sector, you will play a critical role in providing superior support to Spanish-speaking patients and healthcare providers, addressing their inquiries related to healthcare services, appointments, insurance, and billing.
Core Responsibilities:
- Provide remote assistance to Spanish-speaking patients via phone, ensuring effective communication
- Answer inbound calls while addressing patient inquiries with empathy and professionalism
- Manage the process of patient intake and record admissions/discharges as necessary
- Resolve inquiries from members and/or providers efficiently
- Deliver information pertaining to eligibility, benefits coverage, claims, and prior authorizations
- Guide patients through their healthcare experiences with bilingual support
- Accurately schedule and reschedule appointments based on patient needs
- Follow up on patient accounts regarding payment and insurance information
- Ensure complete confidentiality and accurate maintenance of patient records
Requirements
- Fluent in both Spanish and English (verbal and written)
- Minimum of 2 years experience in a high-paced, patient service environment as a Spanish Bilingual CSR.
- Experience handling high volumes of calls (both inbound and outbound)
- Certification in Spanish language proficiency is a plus
- Experience in scheduling appointments is essential
- Prior experience in a Radiology practice is strongly preferred
- Demonstrable work experience as a Patient Service Representative or in a similar capacity
- Familiarity with medical terminology, procedures, and the insurance landscape
- Outstanding communication and interpersonal abilities
- Strong analytical and customer service skills
- Capability to multitask, prioritize workloads, and thrive in a dynamic remote setting
- Experience using electronic medical records (EMR) technology
- Willingness to work flexible hours, including nights or weekends, if required
Benefits
- Permanent Work From Home
- Weekly Paychecks
- Fixed Weekends Off
- HMO Reimbursement on your 90th day
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
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Who are we?
BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
MedCore Solutions (MCS) is a single source solution for Healthcare administration under Bizforce. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.
We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.
Why work for Bizforce?
Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.
