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MSP-Command Center Lead

Remote:

Full Remote

Contract:

Full time

Salary:

58 - 67K yearly

Experience:

Mid-level (2-5 years)

Work from:

Kentucky (USA), United States

Offer summary

Qualifications:

3-5 years in contact center change management, Exceptional verbal and written communication skills, Experience with Microsoft Teams and Excel, Availability for after-hours deployments, Basic knowledge of Excel, Word, PowerPoint.

Key responsabilities:

Manage all command center activities
Triage and resolve found issues
Maintain RAID log entries
Coordinate daily activities during deployments
Collaborate with IT, Training, Testing, and Business Unit

LanceSoft, Inc. XLarge https://www.lancesoft.com/

1001 - 5000 Employees

See more LanceSoft, Inc. offers

Job description

Position Type: Full time
Job Tittle: Command Center Lead
Job Location: 100% Remote
Estimated Length of Assignment: 1+ Month
Est. Pay Range: $30/hr - $35/hr
Location: Remote/WAH
Shift: Mon-Fri 8AM - 5PM EST (Depending on Deployment Schedule Leads will be required to work 7AM – 8PM)

The Command Center Lead ensures optimized interaction between a company and members. The Command Center Lead performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Primary Responsibilities:
The Command Center Lead will be responsible for successful completion of all command center activities, including triage and resolution of found issues, RAID log entries and upkeep and overall coordination of the daily activities during deployment days. They will be working with a cross functional team of IT, Training, Testing and the Business Unit that is deploying.

Qualifications & Requirements:
•3-5 years working with contact center-related change management and operational readiness
•Exceptional communication skills, both written and verbal (including public speaking)
•Microsoft Teams and Excel experience specifically RAID Log
•Must have ability to support after-hours deployments based on business need (may include weekends)
•Availability between 7am – 8pm
•Experience working in a “Command Center” (Project Management skills and/or experience is a plus)
•Ability to work with cross-functional and matrixed team
Basic knowledge of excel, word, powerpoint