Offer summary
Qualifications:
Bachelor's degree required; advanced degree preferred, 5-7 years of B2B healthcare Customer Success experience, Experience building Customer Success in startups required, Superior client relationship management skills, Strong project management abilities.
Key responsabilities:
- Own KPIs on Client Success from pilot to commercialization
- Refine strategy for customer experience and growth metrics
- Scale Customer Success operations based on market learnings
- Collaborate across teams to integrate the voice of the customer
- Lead onboarding, training, and strategic reviews with customers