Director, Experience Design Architecture

Summary:

We are currently seeking a Director of Experience Design Architecture to join our Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum once per week on one of our Anchor Days.

Clio is committed to delivering world-class solutions that enable legal professionals to streamline their workflows, enhance collaboration, and provide exceptional client experiences. We are focused on delivering a comprehensive, unified platform experience that maximizes customer value across a suite of ever-growing products and services. We support a complex landscape of customers, including firms of varying sizes, across a variety of practice areas, within an expanding global market. We have big audacious goals, and we are growing fast! And with that comes increased complexity. Taming that complexity, and delivering simple, easy to use, best in class experiences, that fit seamlessly into the daily lives of our customers is a primary goal. 

We’re looking for a talented experience design architecture leader who has a proven track record of taming the complexity of complicated ecosystems and delivering elegant experience design strategies that delight customers and maximize business growth. The ideal candidate is well-versed in crafting 3-5 year experience design strategies that establish a northstar, which can be used as a guidepost to influence roadmaps and designs, so we might capitalize on near term impact while incrementally delivering toward our longer-term objectives. They should be a solution-oriented strategist and a systems-thinker through and through, motivated by uncovering and solving wicked hard problems, passionate about inspiring and provoking customer-centered innovation. 

What you’ll work on: 

• Lead multi-year, high impact, experience design strategies across a complex portfolio of products and personas. 

• Create northstar artifacts that inspire and provoke customer-focused roadmaps and designs and align short-term work to longer-term impact. 

• Craft strategic frameworks for high-priority, cross-cutting customer workflows (e.g., onboarding).

• Partner cross-functionally to understand and align customer and business goals and influence product strategy.

• Partner with technology leaders to ensure alignment of technical and experience strategy and architecture.

• Build architecture skills across the design organization.

• Help to drive clarity and alignment across design efforts, across initiative and product boundaries.

• Contribute to frameworks for assessing and scaling design quality.

• Contribute to process and operations to mature and scale design.

• Initiate an experience architecture team as the design organization scales.

What you bring:

• Demonstrated expertise in experience design architecture.

• Expertise delivering clear, connected experiences across product and persona boundaries.

• Business acumen and ability to connect design strategy to business value. 

• Ability to communicate complex subjects with clarity and impact to a variety of audiences.

• Strong leadership, partnering, and influencing skills.

• Ability to create solutions that scale across short and long term customer and business goals simultaneously. 

• High level of comfort working within a self-directed culture and navigating ambiguity.

• Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work. 

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers