Remote Customer Service Representative | WFH

Job Overview

Join our esteemed healthcare organization as a Customer Service Representative in a remote capacity, where your contributions will help enhance the lives of our patients. We are a family-owned company with a strong presence in Michigan, Indiana, and Florida, dedicated to providing exceptional products and services to our communities.

Key Responsibilities

• Respond to incoming phone calls from patients with a warm and supportive attitude.
• Accurately record new patient details in our computer system, encompassing name, address, diagnosis, physician, product requirements, and insurance information.
• Secure written orders from physicians, validate insurance coverage, and promptly generate orders.
• Keep patients and referral sources updated regarding the status of their orders.
• Efficiently process daily purchase order exception reports.
  
  

Required Skills

• Strong interpersonal and customer service abilities.
• Excellent multitasking and organizational skills.
• Capability to manage a high volume of calls effectively.
• Proficiency in computer systems and data entry.
  
  

Qualifications

• High School Diploma or equivalent is required.
• Prior experience in a call center environment is preferred.
  
  

Career Growth Opportunities

We are committed to fostering your professional development. Our organization provides various opportunities for advancement along with comprehensive training to enhance your skill set.

Company Culture And Values

As a family-owned business, we prioritize a collaborative and supportive work environment, where every team member plays a significant role in positively impacting patient lives.

Compensation And Benefits

We offer competitive wages, comprehensive health benefits, including Dental, Medical, Vision, and Life Insurance, alongside Paid Time Off, a 401k Retirement Savings Plan, and opportunities for paid training, ensuring a rewarding employment experience.

If you are enthusiastic about making a difference and possess the necessary skills to excel in this role, we encourage you to apply today! Join our reputable organization and leverage your customer service expertise to contribute to our mission.

Employment Type: Full-Time