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2024 NSW - Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Salary:

63 - 65K yearly

Experience:

Senior (5-10 years)

Work from:

Australia

Offer summary

Qualifications:

6+ months recent call center experience, Strong math skills, Excellent verbal and written communication.

Key responsabilities:

Addressing inbound queries via calls, emails, chats
Meeting key metrics like handling time and quality assurance
Working full-time Mon-Fri with consistent hours

Weploy Startup https://www.weployapp.com/

11 - 50 Employees

See more Weploy offers

Job description

Your missions

Benefits of Weploy:

Asap starts for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years)
Hybrid, onsite and work from home opportunities across Sydney
Above award hourly rates of $33.23 an hour + super
Progress with some of Australia's leading brands!

Your Next Role:

Call centre opportunities starting asap ranging from 4-6 months, 6 months + and often extensions or permanency thereafter
Mon-Fri 9-5pm (consistent full time hours of 37.5 each week)
Handling a large volume of inbound queries through calling, emails and chats within various sectors. On average, taking up to 50-60 calls per day.
As with all contact centre roles, there are key metrics to achieve which include average handling time, quality assurance, roster adherence and post-call customer surveys.
Detailed training programmes in place to get you set up in your role!
Supportive and bubbly team environments

What you Need:

Full time availability across Mon- Fri (if you are on a visa, you must be able to work consistent full time hours each week)
Minimum of 6 months to 1 years recent experience (within last two years) in a call centre or high volume phone based role (Financial Services industry is a bonus)
Confidence working with numbers and maths
Can do attitude and resilience
Exceptional communication skills both verbally and written
Proven professional references from previous employers

What is Weploy?

Weploy is an award winning innovator in placing talented individuals into Customer Service roles. We have placed people in some of the biggest and fastest growing businesses across Australia. We match top quality, ready-to-work candidates with major clients across tech, insurance, retail, and many more industries!

We’re looking for motivated, enthusiastic, customer focused individuals with at least six months phone based experience.

Our roles vary from a couple of months to permanent starting at $33-34 p/hour + super. Please note we do not facilitate part-time hour roles, you must have consistent full-time availability (37.5 per week)