Customer Support Agent (Remote)

Who you are

As the first point of contact for our customers, you play a key role in showcasing our company’s commitment to quality and professionalism, directly shaping our brand image and fostering customer loyalty. You’re a responsible, organized, and highly motivated individual eager to join our team and help us create a positive, memorable experience for our customers. With a natural talent for earning trust, you’re a great listener who enjoys understanding and meeting a variety of customer needs. Your warm and patient approach makes every interaction smooth and welcoming, building strong connections along the way.

Who we are
ScholarshipOwl.com is a leading SaaS platform that empowers over 11 million students to achieve their educational dreams. Our mission is to make higher education more accessible by simplifying the scholarship search, match, and application process with our innovative, AI-driven platform. By helping students reduce their out-of-pocket costs, we support them in graduating debt-free and unlocking a future full of opportunities. At ScholarshipOwl, we value investing time in people, recognizing achievements, and fostering a supportive environment where success is celebrated and shared.

What you will do
Responsibilities:

• Reply to incoming calls and emails from current and potential customers regarding product and service questions, general information, and concerns
• Resolve emerging customers’ issues in a courteous, calm, and timely manner according to company guidelines
• Suggest appropriate product tools and services to customers based on their requests and needs
• Keep accurate records of customer interactions and follow up to ensure all queries have been resolved
• Communicate with other departments within the company to stay updated on service and product knowledge and promotional activities
• Communicate frequent customer suggestions to the team to contribute to a better product and overall customer satisfaction
• Maintain a positive and professional attitude toward customers at all times