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(native German & English C1) Customer Support Consultant (Brazil, remote)

fully flexible
Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Native German and English C1, Strong technical support skills, Access to personal laptop (8GB RAM), Stable internet connection (50 Mbps download, 40 Mbps upload), Experience in customer support is a plus.

Key responsabilities:

  • Provide exceptional support via calls, emails, and chats
  • Gather technical information for case resolution
  • Collaborate with cross-functional teams
  • Meet team KPIs and ensure customer satisfaction
  • Handle sensitive customer information securely
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SupportYourApp Large https://linktr.ee/
1001 - 5000 Employees
See more SupportYourApp offers

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛

What You Will Do:

  • Providing exceptional customer and technical support via calls, emails, and chats
  • Gathering required technical information to ensure resolution of complex cases
  • Working with cross-functional teams
  • Meet team KPIs
  • Ensure customers' satisfaction
  • Securely work with customers’ sensitive information

What you need to succeed in this role:

  • Excellent German and English
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience in customer support
  • Experience with CRM systems

Benefits and Perks:

  • Flexible schedule: Friday to Sunday, along with two flexible days during the week, 4 AM–12 PM, Brazil time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Required profile

Experience

Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills

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