Remote IT Systems Administrator | WFH

Job Title: IT Systems Administrator - Remote (Work From Home)

Job Overview

We are seeking a dedicated and technically proficient IT Systems Administrator to join our innovative team. This is an exceptional opportunity for an individual looking to contribute significantly to our organization while advancing their career in a supportive and dynamic environment. As a key player in our IT department, you will be instrumental in ensuring the smooth operation of our systems and providing outstanding service to our clients.

Key Responsibilities

• Diagnose and resolve issues related to hardware, software, network connectivity, and peripherals.
• Provide exceptional support through the service desk by addressing incoming requests via phone, web portal, or email.
• Set up and configure systems for new hires to ensure a seamless onboarding process.
• Prioritize and manage service requests in accordance with established protocols and service level agreements.
• Install and configure hardware and software across various network infrastructure devices.
• Troubleshoot issues across different platforms, including PCs and Macs, to maintain operational efficiency.
• Document service requests accurately and maintain knowledge articles to support team collaboration.
• Image laptops and desktops for new users to streamline the deployment process.
  
  

Required Skills

• Proficiency with Active Directory and Microsoft Office 365.
• Hands-on experience with Meraki firewalls, switches, and access points.
• Strong troubleshooting capabilities for both workstations and network systems.
• Familiarity with data and phone line tracing and termination.
• Excellent organizational skills coupled with meticulous attention to detail.
• Strong interpersonal and customer service skills to foster positive relationships.
• Analytical mindset with robust problem-solving abilities.
  
  

Qualifications

• A Bachelor's degree in Computer Science or a related field, or a minimum of 7 years of relevant experience in IT systems administration.
  
  

Career Growth Opportunities

This role offers significant potential for career advancement within our organization. We are committed to your professional development and provide ample opportunities for growth.

Company Culture And Values

We pride ourselves on cultivating a collaborative and inclusive work environment that prioritizes the success and development of our team members. Our culture is founded on support, motivation, and shared success, making it an ideal setting for career-minded professionals.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Paid Time Off (PTO) and holidays.
• Comprehensive retirement plan, including a 401(K) with company matching.
• Robust insurance program encompassing medical, dental, prescription, and vision coverage.
• Employee discounts on various services and products.
  
  

Join us and take the next step in your IT career in a role where you can truly make a difference. We look forward to receiving your application!

Employment Type: Full-Time