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Remote IT Support Technician | Information Technology (IT)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Massachusetts (USA), United States

Offer summary

Qualifications:

Associate's degree in IT or relevant field preferred, Minimum two years of IT support experience, Certifications in Microsoft, Linux, Cisco preferred, Proficiency in Microsoft 365 and OS systems, Strong troubleshooting skills with a strategic approach.

Key responsabilities:

Provide technical support and resolve IT-related inquiries
Collaborate with team to enhance IT operations
Standardize platforms and improve remote technology usage
Facilitate account setups and troubleshoot software issues
Document solutions and maintain accurate records until resolution

Get It Recruit - Information Technology Human Resources, Staffing & Recruiting TPE https://www.get.it/

2 - 10 Employees

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Job description

Job Overview

Join our dynamic organization, dedicated to empowering individuals and fostering personal growth. Our mission is to provide comprehensive services to children, adults, and families grappling with developmental delays, disabilities, and various challenges, striving to achieve transformative outcomes. In your role as the IT Support Technician, you will play a crucial part in maintaining our advanced technological infrastructure while assisting non-technical colleagues, ultimately enhancing the quality of services we offer to our clients.

Key Responsibilities

Serve as the primary technical support expert for all IT-related inquiries, ensuring prompt resolution of support tickets.
Collaborate with IT Consultants and the Leadership team to advance project completion and streamline IT operations.
Standardize platforms, implement a centralized command structure, and enhance the utilization of remote and mobile technology.
Facilitate account setups, email configurations, and network configurations for team members.
Undertake research and troubleshooting of hardware and software issues, providing clear guidance to team members.
Document and maintain accurate records of issues and solutions, ensuring proper tracking until resolution.
Provide feedback to enhance team knowledge and improve IT processes.
Conduct follow-ups to confirm the full functionality of IT systems post-troubleshooting.

Required Skills

Comprehensive understanding of networks (LAN, WAN, Security) and telecommunications (voice, data, video).
Proficiency in Microsoft 365 and familiarity with Windows OS, iOS, and mobile devices.
Strong troubleshooting capabilities with a strategic problem-solving approach.
Experience with remote desktop applications and help desk software (e.g., ConnectWise, Fresh Service).
Knowledge of data security, system applications, and integrity processes.

Qualifications

Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent professional experience.
A minimum of two years of relevant experience in IT support roles is required.
Certifications in Microsoft, Linux, Cisco, or similar technologies are advantageous.
Previous experience as a Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician is preferred.

Career Growth Opportunities

By joining our team, you will be positioned for professional development and advancement within the organization, enhancing your expertise in cloud technology and IT support systems.

Company Culture And Values

We are committed to fostering a diverse workforce and cultivating an inclusive culture. Our core values—innovation, compassion, respect, and collaboration—drive our mission to empower individuals and serve our community effectively. We welcome applicants from all backgrounds and celebrate the unique perspectives that contribute to our team’s strength.

Employment Type: Full-Time