Remote Event Coordinator for Immersive Experiences

Job Overview

We are a pioneering entertainment venue that redefines group activities by transforming them into captivating, immersive experiences. Our cutting-edge digital gaming systems invite customers to engage in real-life video game adventures. As part of our flagship experience, teams don hazmat suits to navigate interactive game rooms, which include an exhilarating laser maze, culminating in the ultimate challenge: the World's Largest Paint Bomb! Since our inception, we have proudly welcomed over 300,000 participants, including corporate teams, school groups, and non-profit organizations, establishing a stellar reputation as one of the leading experiences in our industry. We offer an array of special event services, such as STEM Camps, birthday celebrations for all ages, and corporate tournaments, along with a virtual team-building platform designed to connect remote teams globally. Our foremost objective is to ensure that every participant enjoys an unforgettable experience!

Company Culture and Values

Our initial location, positioned in a vibrant neighborhood, has rapidly become a local favorite, earning thousands of five-star reviews and notable media recognition. This expansive venue showcases our signature experiences, features a lobby lounge with live event streaming, immersive arcade game bays, a bar with a diverse beverage selection, and a dedicated space for private events.

Key Responsibilities

Responsibilities

We are in search of an enthusiastic Event Coordinator who will serve as the face and voice of our Event team. Your primary mission will be to curate premium, enjoyable experiences tailored to a diverse range of groups—from corporate teams and tour groups to educational STEM programs and birthday parties—while building lasting relationships with our clients. The position entails the following responsibilities:

• Delivering exceptional customer service throughout the event process, encompassing menu and event development, negotiations, planning, execution, and post-event follow-up.
• Collaborating with clients to gather essential information, ensuring accuracy in event setup and execution details, effectively communicating with the management and operations teams.
• Managing correspondence (both internal and external), processing payments, and preparing Banquet Event Orders (BEOs) promptly.
• Assisting clients with order placement and confirmation, communicating event details, and providing on-site support as necessary.
• Overseeing on-site event execution, including installation, delivery, setup, and, when required, event conclusion.
• Conducting venue tours for potential clients.
• Supporting local marketing initiatives, including partnerships, influencer outreach, and promotional activities.
  
  

Required Skills

To excel in this role, candidates must possess:

• Strong verbal and written communication skills.
• Proficiency in event management software.
• A self-driven, motivated attitude with a commitment to continuous learning and growth.
• Detail-oriented skills, particularly in event planning, contract management, and payment processing.
• A positive outlook that aligns with our core values of responsibility, innovation, and fun.
• Familiarity with CRM platforms such as Salesforce or TripleSeat is advantageous.
  
  

Qualifications

• A minimum of 2 years of experience in related fields such as guest relations, retail, hospitality, or administrative roles.
  
  

Career Growth Opportunities

As we continue to expand, we offer numerous opportunities for career advancement and professional development, including a $500 annual learning stipend for full-time employees.

Compensation And Benefits

• Competitive hourly pay, along with tip pools and monthly bonus opportunities.
• Paid time off: up to 5 days in your first year and 10 days after the first year.
• 401(k) plan.
• Referral bonuses.
• Medical, dental, and vision insurance for full-time employees.
• Health Savings Account (HSA) options for full-time employees.
• Transit benefits.
• Life insurance options for full-time employees.
• Discounts for friends and family on tickets.
  
  

Employment Type: Contractor