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Senior Customer Success Manager

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Poland

Offer summary

Qualifications:

Swedish/Dutch as mother tongue, 3+ years of relevant experience, Experience in IT or security.

Key responsabilities:

Onboard new customers and renew contracts
Promote value through customer experience
Manage long-term customer relationships
Ensure customers achieve desired benefits
Provide first-line support tasks

emagine Large https://www.emagine.org/

501 - 1000 Employees

See more emagine offers

Job description

Industry: e-learning

Remote work: 100% remote

Assignment type: B2B

Start: Flexible

Project length: Long-term cooperation

Business trips: Occasional

Onboarding: 3-4 days in Sweden

Project language: English and Swedish/Dutch

JOB DESCRIPTION:

We’re looking for a driven Senior Customer Success Manager to empower the customers to reach their goals through the innovative e-learning platform. In this role, you’ll be the trusted partner guiding customers at every stage, ensuring they achieve measurable success and realize the full value of the products. If you’re passionate about fostering customer relationships, leveraging insights to drive outcomes, and making an impact in the e-learning space—this is the opportunity for you!

RESPONSIBILITIES:

Onboarding new customers and renewing the contracts of the existing ones.
Promoting value through customer experience.
Securing customers meet the desired benefit from the service.
Long-term customer relationship management..
First-line support tasks.

REQUIREMENTS:

Swedish/Dutch is your mother tongue.
3+ years’ of experience in the similar role.
Experience in IT and/or security.
Customer-oriented and able to influence customer to train staff according to best practice.
Multitasking skills.

NEXT STEPS:

Short phone screening.
Interview with our Recruiter on MS Teams.
The rest of the process specific for the project itself: 2-3 meetings.

WE OFFER:

Co-financed benefits: Medicover card, Multisport card
Attractive remuneration in the B2B model depending on your competencies and experience
Transparently built relations