Customer Success Manager

About the Role

At GoRamp, one of Europe’s Top 10 Freight management solution providers, we are at the forefront of innovation in global supply chain optimization through our software. To date, we have expanded into 26 markets worldwide, serving leading global companies, and we continue to scale! Our ambition is to transform the logistics industry and become the world leader in logistics technology.

Currently, we’re on the lookout for a creative and self-motivated individual to join our expanding Customer Success Team as a Customer Success Manager. In this role, you will be an essential member of a dedicated team, focused on driving customer expansion and retention.

The ideal candidate will embrace a variety of roles—acting as a product expert and consultant—while concentrating on helping customers optimize their efficiency in daily operations.

In this role, You will:

• Develop and nurture trusted client partnerships, gaining an in-depth understanding of their unique challenges and goals, while ensuring our products continuously align with their needs.
• Lead tailored product demos and ongoing training, ensuring our customers maximise the value of our services through regular touchpoints.
• Proactively monitor usage and customer data trends to anticipate challenges, conducting personalized consultations to resolve issues and improve satisfaction before churn becomes a risk.
• Identify upsell and expansion opportunities to drive growth, while maintaining high levels of customer satisfaction.
• Collaborate with cross-functional teams to improve onboarding and optimize product adoption, ensuring seamless client experiences.
• Act as the client advocate, gathering feedback and working with Product and Engineering teams to drive product enhancements and future developments.

We expect You to have:

• 2+ years of experience in Customer Success or Account Management in B2B SaaS.
• A background in logistics is an advantage.
• Fluency in both written and spoken English and Lithuanian languages with exceptional communication skills.
• A strong sense of ownership in managing client relationships, taking initiative to drive solutions, and being accountable for the overall success and satisfaction of clients. 
• Demonstrated ability to anticipate client needs and proactively address potential challenges before they escalate, ensuring a seamless customer experience.
• Proficient in using technology and enthusiastic about expanding knowledge of new systems and tools. 
• Ability to thrive in a fast-paced environment, adjusting strategies and approaches as needed to meet changing client demands and evolving market conditions.

What we offer:

• A gross salary starting from 2300 EUR/month, plus performance bonuses
• Flexible work style with a hybrid model based in our Vilnius office (office days: Tuesday and Thursday)
• Engaging team-building activities and workations twice a year
• 20 days of paid time off per year, plus an additional day for your birthday
• Up to 90 days of workation per year
• Exclusive discounts from our partners
• A role in a fast-growing logistics technology company in the CEE region
• Opportunity to make a global impact with your work

Up for the challenge? Click 'Apply for this job'!