Claims Technician

The Role:

Validation Services is Sedgwick’s service focusing specifically on validation of buildings claims. When buildings are damaged it’s not just the bricks and mortar that are affected – it’s people. That`s why we need more people like you to make sure our clients can get back on their feet should the worst happen. It’s a fantastic opportunity within our innovative operation.

We’re looking for an enthusiastic and motivated new colleague to join our busy Home Claims team which is based in Glasgow. If you already have some Domestic Claims experience, we would also be keen to hear from home-based workers. However, you will need to attend the office occasionally so are likely to be based in Scotland or the North of England.

As a Claims Technician for our Validation Services product, you will pro-actively manage a caseload of building claims whilst providing support to our field surveyors, customers and clients.

Day to day you’ll support customers at the beginning of the claims process; record new claim information on our easy to navigate system, contact customers to verify information and offer reassurance, arrange visits for colleagues, confirm progress to customers and negotiate settlement where applicable.

This is a key role in our team to deliver the exceptional customer service our clients have come to expect from us.  You’ll need to be calm, empathetic and professional, whilst evidencing an organised approach to your work and the ability to follow process.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

We’d be very interested to hear from you if you have the following:

• Exceptional customer service skills

• A positive and pro-active attitude to exceeding client and customer expectations

• Professional and friendly telephone manner

• Strong written communication skills

• IT Literacy

• As a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 22 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.