Business Analyst

Position Summary

Key Responsibilities

• Subject Matter Expertise: Act as an expert on accident and health insurance products, including underwriting and policy administration.
• Requirements Gathering: Work with business stakeholders to gather and document functional and non-functional requirements for new features, enhancements, and product updates, ensuring alignment with business goals.
• Process Analysis & Optimization: Map and analyze existing workflows, identify inefficiencies, and propose solutions to improve process efficiency, reduce cost, and enhance service quality.
• Documentation & Reporting: Develop and maintain comprehensive documentation, including business requirements, process flows, use cases, user stories, and test cases.
• Stakeholder Communication: Serve as a bridge between business units, IT, and product management teams, ensuring clear and consistent communication regarding project progress, risks, and expectations.
• Data Analysis & Insights: Utilize data analytics tools to extract insights from product and market data, identifying trends and making data-driven recommendations for product improvement and process optimization.
• Solution Validation: Collaborate with QA teams to validate and test solutions, ensuring they meet business requirements and are fit for purpose.
• Market & Regulatory Awareness: Stay informed on industry trends, emerging technologies, and regulatory changes affecting accident and health insurance to ensure product compliance and competitive positioning.

Qualifications

• Education: Bachelor's degree in Business, Insurance, Finance, Information Technology, or a related field. An advanced degree is a plus.
• Experience: 5+ years of experience as a business analyst in accident and health insurance, or related field within the insurance industry. Experience with policy administration systems, claims processing, and underwriting is essential.
• Analytical Skills: Strong analytical and problem-solving skills with demonstrated experience in data-driven decision-making.
• Technical Proficiency: Familiarity with insurance policy administration systems, claims management software, and business intelligence tools (e.g., SQL, Excel, Power BI, Tableau).
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information to both technical and non-technical audiences.
• Certification: CBAP (Certified Business Analysis Professional) or other relevant business analysis certifications are highly desirable.

Preferred Skills

• Project Management: Familiarity with project management methodologies (Agile, Waterfall) and tools (e.g., Jira, Confluence).
• Insurance Certifications: Designations such as AINS (Associate in General Insurance), CPCU (Chartered Property Casualty Underwriter), or ARM (Associate in Risk Management) are advantageous.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities effectively.