Technical Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As part of the CTP team, you will be a member of the wider CTP business unit, which includes teams in New South Wales and Victoria. The Technical Specialist is ultimately responsible for the CTP technical capability and quality within the team. This position has a high degree of collaboration with claims teams and the host insurer to ensure the highest levels of technical competence and service is achieved and maintained. 

If you have a technical capability background in personal injury/CTP and looking to step into a new role, this will be the perfect opportunity for you.

This is a permanent, full time position based in our Adelaide office. You will have the option to work from home 2 days per week and 3 days in the office, once you are comfortable in the role.

YOUR RESPONSIBILITIES

• Assess all aspects of a claim including liability determination and eligibility assessments, legal, case risk and resource management, file maintenance, compliance and financial skills.
• Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process.
• Adopt a service-orientated approach that is focused on the interests of workers and employers.
• Liaise effectively with host insurer teams and third parties as required, i.e. solicitors, IMEs, investigators and financial accountants.
• Ensure implementation and adherence to compliance measures.

ABOUT YOU

• Technical capability background (Personal Injury/CTP advantageous)
• Strong customer service skills
• Effective oral and written communication skills
• Attention to detail and organisational skills
• Ability to satisfy a National Police Check

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.